First Notification Claims Team Leader

Acclaim Resourcing
Uxbridge, UK
12 Aug 2019
07 Sep 2019
Contract Type
Full Time
Our client a leading light within the Motor Claims arena are currently seeking a driven First Notification Claims Team Leader to join their team.

The role:

To manage, support and motivate the new claims team activity day to day, ensuring all new claim opportunities into the business are maximised resulting in a high conversion rate of cases into hire.

To ensure all new claims into the business are investigated in line with business expectations and opportunities maximised

Organise shift patterns to support forecasted work volumes

Build and maintain relationships with work providers to support business growth

To monitor the team's performance using MI, KPIs, QA and observation

Identify training and development areas both across the team and individually

Carry out team appraisals

Ensure all processes and systems remain fit for purpose

Driving the implementation of any changes as required

Respond promptly to high call influxes, utilising business resource to respond to volume, avoiding any adverse impact on the customer journey

Assist in team queries and escalations including customer dissatisfaction and complaints

Analysing data on cases sent out to other hire providers to assess the accuracy of decisions being made within the team

Promote attention to detail and manage business risk such as loss of assets as a result of fraud or damage.

The Person:

Our client is looking for strong claims experience and experience of leading a team.
  • Excellent organisational and prioritisation skills with a strong attention to detail
  • Analysis and problem solving skills
  • Understanding of Visions services, philosophies, systems and organisation
  • Understanding of group insurance policies
  • Ability to use initiative and think outside the box
  • Can focus your team effectively during busy periods
  • Have the ability to make fast, informed decisions
  • Good communication skills (both verbal and written)

Please apply with an up to date CV for more information.

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