IT Support Desk Analyst

Recruiter
Equasys
Location
Barrow-In-Furness, UK
Salary
Competitive
Posted
12 Aug 2019
Closes
05 Sep 2019
Ref
1232575317
Contract Type
Permanent
Hours
Full Time
IT Support Desk Analyst
Location: Barrow
Duration: 6-month contract
Salary: £120-£160 per day
Hours: 8.5 hours per day (30 mins lunch)
A leading energy supplier is looking for an IT Support Desk Analyst to join their support services team based in Barrow in Furness.
The role is to provide IT support services working within a team environment. You will be responsible for ensuring that any desktop / user access issues are dealt with effectively and in a timely manner. Customer focus is extremely important and a minimum of 2 years' experience within a 1st / 2nd line helpdesk role with strong communications skills is required.
The initial contract will be for 6 months but with the potential to extend further.
Responsibilities of the IT Support Desk Analyst:
* Reviewing support tickets and managing through to resolution (ITIL Framework)
* Dealing with any user requests in a timely and professional manner
* Active Directory Administration / Account Management
* Desktop Hardware and Software Installs
* Email Account Administration
* Managing backups - Veeam
* Performing moves/changes of systems as required
* Video conferencing setup and administration
* Manage updates to Laptops/PC's to ensure the latest software versions are maintained
* Review housekeeping activities to ensure all daily tasks are completed as expected
Requirements of the IT Support Desk Analyst:
* Knowledge of ITIL Foundation V3
* Excellent knowledge of desktop systems, understanding of how to fix a number of common user level issues with applications, email, file access and security
* Excellent customer facing / service delivery skills
Familiarity with the following technologies:
* Windows 7/ Windows 10
* Microsoft Office 2016/Office365
* Microsoft Windows Server 2008/2012/2016
* Active Directory
* Exchange Account Management
If you feel like you meet the above criteria of the IT Support Desk Analyst, Please apply now!
Keywords:
IT Service Desk Analyst, 2nd Line Support, Helpdesk, IT Technician, Desktop Support, IT Support

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