Service Desk Manager

Recruiter
Michael Page Technology
Location
London, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
26 Aug 2019
Ref
1231899031
Contract Type
Permanent
Hours
Full Time
Working as an IT Service Desk Manager for a large property/housing firm based in London.

Client Details

Large Property/Housing firm based in London.

Description

Service Desk Manager

Organisational Effectiveness

? Provide strong leadership and management for a diverse team, including recruitment, training and development, disciplinary matters and appraisals

IT Systems

? Lead the team to provide 1st and 2nd line support for all IT systems

? Advise the customers on the use of infrastructure and applications

? Ensure bug-fixes and workarounds are implemented with the agreed SLAs

SLA

? Ensure the team exceeds on all agreed SLAs

ITIL Processes, Communication and Procedures

? Identify and resolve any gaps within the processes and continuously improve the way the Service Desk delivers its service

Documentation

? Ensure all Service Desk documentation is up to date and readily accessible

Budgets

? Be aware of the departmental budget and manage it accordingly

? Assist the Senior Service Delivery Manager in the budget process

Suppliers

? Manage supplier relationships related to the Service desk with the goal to form partnerships

Strategy & Solution Delivery

? Assist the Senior Service Delivery Manager in defining the short- and long-term Service Delivery Strategy

Profile

Service Desk Manager
  • ITIL Qualified
  • ServiceNow
  • Vendor Management
  • IT Roadmap
  • Managing a large team
  • Microsoft and Windows
  • Desktop Support
  • IT Assets
  • Service Delivery

Job Offer

Service Desk Manager

£40,000 - £45,000 + Bonus + Benefits

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