Claims Handler

HRC Recruitment.
Livingston, UK
14 Aug 2019
22 Aug 2019
Contract Type
Full Time
Claims Handler (Property Damage)

Are you fed up seeing the same old claims vacancies being advertised? Are you looking for a claims role that is not based in a big call centre? Do you want to be recognised for the value you are adding? This could be the role for you!

I am looking for a property claims handler with a solid track record of handling property claims including escape of water, fire and accidental damage to join a fast growing organisation.

What would a normal day look like?
  • Processing and administering all insurance claims competently from end to end of the insurance claims cycle. This will include being able to multi task; receiving and processing incoming calls from all clients, third party suppliers, network and customers.
  • Being able to follow up and engage with all relevant stakeholders effectively whilst processing any new instructions received via e-mail, telephone and providing timely and accurate communication throughout the process.
  • The role requires the applicant to contact customers and clients to record details of any insurance claims and book, communicate and organise customer visits.
  • To also pro-actively manage client's expectations and service level requirements through the accurate processing of new work instructions, professional call handling and providing of accurate information and updates to clients.

Key Responsibilities:
  • To be responsible for taking all new instructions across the division both domestic/commercial and direct from customers.
  • Undertaking the first "Call" to the policyholder/site contact explaining our involvement and confirming customer details, to then arranging an appointment.
  • Diary management.
  • Obtaining the maximum amount of information available at the point of taking a new instruction and undertaking further enquiries with the Policy holder, LA's, Insurer's or other party's.
  • Updating our systems on a continual basis with relevant job information/call logs and documentation.
  • Ensure customer service levels, KPI's and compliance are adhered to.
  • Compiling report after the technicians have assessed the nature of the claim after their initial visit to the property. (Training Provided)
  • Reporting new findings and updates to LA's, Insurer's or other party's throughout the claims cycle.
  • Pricing claims from beginning to end of their claims cycle. (Training Provided)
  • Allocating subcontractors when required on any claim.
  • Liaising with head office audit team on completion of claim.
  • Keeping paperwork in an organised manner.
  • To undertake any other ad-hoc duties as required.

  • Must have a high level of verbal and written communication skills.
  • Ability to achieve deadlines and use own initiative.
  • Excellent organisational skills and the ability to communicate and work efficiently with customers, employees and teams at all levels.
  • Accurate data entry.

  • Minimum 2 years within a property claims role.
  • Possess a good standard of IT literacy and good working knowledge of Microsoft applications.

In return you will receive a competitive salary, Pension Scheme, Flexible working, Monday - Friday, Further career progression opportunity, Full training provided (Expenses included)

Salary: (£20,000 - £25,000 DOE)

Full Time: (40hrs / Week)

Location: Office based - Livingston

For more information, please contact Elaine McCrink.

#Insurance #Claims #GeneralInsurance #careermove #newjob #ClaimsJobs

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

HRC Recruitment acts as both an employment business and an employment agency

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