Service Delivery Manager

Recruiter
Adecco
Location
Whitehaven, UK
Salary
Competitive
Posted
04 Sep 2019
Closes
06 Sep 2019
Ref
1231808867
Contract Type
Permanent
Hours
Full Time
We are looking to recruit a Senior Service Deliver Manager to start work as soon as possible, contracted until September 2020.

Acting as the Customer advocate, the Senior Service Delivery Manager is responsible for the service relationship & smooth running of the on-site Operation. Accountable for actively driving improvement & the development of the service and responsible for Service Level Management, ensuring all contractual obligations are met. This role provides key leadership within a Major/strategic account or group of accounts. This role provides key leadership and has management responsibilities for the On Site Service Desk and engineers.

The successful candidate must be able to demonstrable experience of managing a high-profile service, have a background in implementing / maintaining high-performing, process driven, outcome based services. They must be able to articulate what good governance looks like and be able to demonstrate where this governance has been applied and successful outcomes. Also, be able to demonstrate what a good continual service improvement culture looks like and be able to articulate what good stakeholder management looks like.

Pension, health-care & car allowance are benefits of this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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