IT Support Engineer

Chubb Fire & Security
Blackburn, UK
03 Sep 2019
08 Sep 2019
Contract Type
Full Time
Chubb Community Care is one of the UK's leading manufacturer, supplier and installer of innovative products and services designed to promote independence and enhance quality of life for older, vulnerable and disabled people

Our products are designed to offer a wide range of solutions to meet our clients' needs, from easy to install domestic units to fully integrated telecare and telehealth systems for local authorities and housing organisations.

What are we looking for?

Chubb Community Care is currently recruiting for a Technical Support Engineer The main goal of this role is to support and maintain Chubb Community Care products, systems and solutions ensuring all stakeholders receive timely, professional, high quality technical support

As a Technical Support Engineer, you will:

Provide technical support to Chubb Community Care Engineering and Commercial functions on a range of Community Care Products and Services.
Provide technical support / assistance to external customers / stakeholders
Provide direct remote support on remote systems using package such as Teamviewer and remote desktop for configuration / fault finding
Assist in product / software testing, creating product documentation, providing training and technical bulletins as and when required
Assist in the development process of new products and solutions with the R&D team

Provide weekly progress update to the technical manager and attend Department meetings
When required travel to customer sites to provide 3rd line support assistance to the service engineering team
To be successful in this role you will:

Engineering qualification to HNC/D/degree-level.
Good knowledge and experience of electronic systems
Good knowledge of IT, networks, Windows PC operating system and Windows applications
2 years' experience in a technical role
Good Experience in working within a technical support team is desirable
Experience in an alarm system industry (e.g. fire, security or social) would be an advantage.

What can we offer you?

Excellent Basic
Benefits Central
More about us:

The Chubb brand is one of the most recognised fire and security brands in the world. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

We welcome applications from talented IT Support Engineers who live within a commutable distance of Blackburn, Burnley, Bury, Bolton, Preston, Manchester.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria

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