Infrastructure Engineer, 3rd Line

Sopra Steria Recruitment Limited
Salisbury, UK
31 Aug 2019
08 Sep 2019
Contract Type
Full Time
Infrastructure Engineer

Salisbury, Wiltshire

£To £40K + Benefits

Role Overview

Joining the 3rd line team on this very complex and secure IT estate that boasts the latest technologies, you will cover hardware and software support for this established client. Expanding the team, you should have previous 3rd line experience to include SCCM Administration, Scripting and RCA within a complex environment. This is a fantastic opportunity to work with Defence Sector industry experts and progress your career.Please note, the successful candidate must be eligible for and willing to undergo an advanced security clearance process.

Key Responsibilities
    • Provide integration reports on new software and hardware entering the estate
    • Package and distribute software components to the Enterprise using Microsoft SCCM
    • Support of the corporate environment
    • Administration of support queues - Incident and workload management
    • Progress incidents and problems to their conclusion
    • Report anomalies and escalate issues to Team Leader
    • Provide third-line support to site teams and projects
    • Writing, reviewing and maintaining processes and procedures
    • Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
    • Work with business and security frameworks (ITIL, JSP, IMM

    Essential skills & experience
    • SCCM Administration - Software distribution, OS deployment and monthly Patches
    • Scripting - PowerShell, VBS etc.
    • Software integration and compatibility testing
    • In depth knowledge of : Group policy, and client end points
    • Operating system build and delivery mechanisms
    • Good RCA within a complex environment
    • Good software packaging knowledge.
    • Able to effectively troubleshoot application packages

    • Application sequencing
    • Citrix
    • Application virtualisation - APP-V, MED-V
    • Endpoint device control
    • Secure remote access
    • ITIL

    Security Clearance

    It is an essential requirement that you are eligible to obtain, on currently hold, DV Level Security Clearance within this position

    About us

    Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

    Sopra Steria has been a key provider of specialist systems and services to the Ministry of Defence (MOD) for over 30 years. Independence, broad capability and knowledgeable people with a reputation for operational and commercial flexibility have secured our position as one of the MOD's top ten ICT suppliers

    Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

    Find out more

    Visit the Sopra Steria website and Sopra Steria LinkedIn company page.

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