IT Helpdesk Analyst

Hays Specialist Recruitment Limited
Leeds, UK
30 Aug 2019
22 Sep 2019
Contract Type
Full Time
IT Helpdesk Analyst/2 Year Fixed Term/Leeds

IT Helpdesk Analyst

(2 Year Fixed Term Contract)


Why choose us?

Leeds Trinity University is one of the UK's top universities for employability. Situated on a beautiful campus just six miles from Leeds city centre - one of the UK's best student cities.

Through their IT systems and staff, the IT Services team seek to provide an integrated, University-wide approach to information technology, supporting learning and teaching, research, innovation, and the student experience. IT Services prides itself on putting students at the centre of everything they do.

The role

As the IT Helpdesk Analyst, you will provide an effective first line resolution and escalation service for IT, library and learning resources to ensure that incidents, problems and service requests are dealt with according to agreed SLA's.

You will provide 1st line support to users requiring assistance with the University's IT systems and core University software IT services and IT networks. This will also include support to the university phone system, tablets and mobile devices and basic IT security issues. You will also assist the 2nd line IT Support Team in carrying out service requests as requested.

Your profile

  • Proven experience of providing 1st line support in a large complex environment is essential
  • Experience in Windows desktops technologies including Windows10/Microsoft Office suite/enterprise phone system.
  • Experience of O365 would be advantageous
  • Experience of working in an ITIL environment would be ideal


  • It is essential that you can communicate ideas clearly and effectively both written and verbally
  • You will have experience in building good relationships at all levels across stakeholder groups and partner organisations
  • You will be able to work effectively in cross-functional teams with both business and technical stakeholders

As an employer of choice Leeds Trinity University offers an extensive benefits package including:

  • Salary package of up to £19,730-£21,414 negotiable on experience
  • Leave entitlement of 25-30 days dependant on length of service in addition to statutory bank and public holidays plus local discretionary days and days when the University is closed.
  • Competitive pension package
  • A healthy work-life balance for all employees

Closing date:16th August

Interview Date on site at the Leeds Trinity University: Week commencing 26th August

For more detailed information, please visit our dedicated recruitment site:jobs/leeds-trinity-university

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