Support Technician

Evolve Recruitment
London, UK
04 Sep 2019
07 Sep 2019
Contract Type
Full Time
Job Title: Support Technician
Location: London
Salary: Up to £30,000

Evolve Recruitment are recruiting a Support Technician for our client who is an international SIP and VoIP trunking service provider. This is a great opportunity for a Support Technician to join a busy team and take the initiative to improve alarm documentation and ensure alarm thresholds are set correctly.

Key Responsibilities:

- As the Support Technician, you will respond to all alarms and alerts within SLA from the various monitoring systems.
- Identifying and documenting improvements for alarms will also be part of your role as Support Technician.
- Help the Support Administrator manage the work queue of a team of support engineers by monitoring the service management platform and assign tasks appropriately.
- Carrying out level 1 support tasks and responding to customers by either phone or ticket will also be part of your role as Support Technician.
- As the Support Technician, you will ensure SLA of tickets are met and will assist with vendor tickets and follow them up until resolved.
- Attend all Security Training sessions, and follow company's Security Incident Management Process to report security events.

Key Skills:

- Some experience in working in support environment is essential for the Support Technician.
- Experience utilising key support toolsets, such as alarm and ticket systems is vital for the Support Technician
- Skills and knowledge of IP networks is a must.
- As Support Technician, you need experience in speaking and writing to customers in a technical support role.

If you feel that you have the right skills or experience for the Support Technician position, please contact Evolve Recruitment, Kingston upon Thames

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