Complex Litigated Motor Claims Team Leader

Acclaim Resourcing
Manchester, UK
03 Sep 2019
07 Sep 2019
Contract Type
Full Time
Our client a leader within the Legal sphere are currently seeking a Complex Litigated Motr Claims Team Leader to join their team.

The role:

* Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, and capacity, to ensure the timely and profitable completion of cases
* Provide specific client briefs, updates and implement policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards
* Ensure compliance with benchmarks set and by clients whilst driving settlement and ensuring quality of delivery is maintained at all times
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members, through the appraisal process
* Manage client finances, controlling FE/FEA costs, to ensure that work is delivered profitably and that cash flow is maximised
* Ensure prompt bill approval by FE's to ensure consistent cash flow
* Control work in progress (WIP), to ensure efficiency and avoid files becoming dormant
* Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the Problem Recovery Process (PRP) and notifying the relevant senior managers
* Deliver personal caseload (partial) to required company standards and to the fulfilment of personal targets and objectives

The person:

* Experience in the file handing of technical and high value motor claims
* Proficient in all stages of the litigation process of motor claims
* Demonstrate some prior experience of;
* Successfully leading a motivated team or a project to deliver on outcomes in insurance/legal sector.
* Providing Technical support to others.
* Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability through appraisals, and manage capacity.
* Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system, and aspects of Management Information (MI).

Please apply with an up to date CV for more information

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