Pensions Team Leader

Orb People Limited
Leatherhead, UK
08 Aug 2019
19 Sep 2019
Contract Type
Full Time
Main duties and responsibilities

• Logical approach to problem solving and delivering pragmatic solutions.
• Supporting and developing team members.
• Monitoring performance.
• Ensuring the team maintains a high level of service when dealing with members, clients and meeting SLAs.
• Ensuring standards and procedures are complied with across the team.
• Checking calculations and assisting team members with difficult cases.
• Dealing with non-standard queries.
• Managing the smooth take-on of new admin clients.
• Carry out other duties and take on additional responsibilities that may be required from time to time.
• Provide monthly updates to client managers on any project work and take a lead in more complex projects as required.
• Controlling workflow, allocation of work and leading weekly team meetings.
• Managing work errors and identifying training needs and conducting 1:1 meetings as appropriate.
• Conducting mid-year and annual appraisals.
• Identifying recruitment needs.
• Challenge processes and identify improvements and discuss recommendations with the Administration Manager.
• Work with the Administration Manager and look at ways to improve the operational efficiency to reduce costs and become involved in the strategic direction of the firm.
• Providing regular updates to the Admin Manager.

Skills and experience

• At least 2 years' experience managing teams within the pensions environment preferably with a third-party administrator.
• Progression in a PMI qualification or equivalent, or willing to study for one.
• Excellent written and verbal communication skills, with ability to express complicated ideas in a concise and clear way.
• Proven and significant experience dealing with DB and DC occupational schemes.
• Ability to calculate complex pensions and interpret scheme rules.
• Good awareness of legislative issues.
• Self-motivation and ability to work autonomously, in line with the responsibilities that the role requires.
• Ability to meet client SLAs, contribute to good practice and develop of team members.

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