Pensions Team Leader

Recruiter
Orb People Limited
Location
Leatherhead, UK
Salary
Competitive
Posted
08 Aug 2019
Closes
19 Sep 2019
Ref
1230369216
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Main duties and responsibilities

• Logical approach to problem solving and delivering pragmatic solutions.
• Supporting and developing team members.
• Monitoring performance.
• Ensuring the team maintains a high level of service when dealing with members, clients and meeting SLAs.
• Ensuring standards and procedures are complied with across the team.
• Checking calculations and assisting team members with difficult cases.
• Dealing with non-standard queries.
• Managing the smooth take-on of new admin clients.
• Carry out other duties and take on additional responsibilities that may be required from time to time.
• Provide monthly updates to client managers on any project work and take a lead in more complex projects as required.
• Controlling workflow, allocation of work and leading weekly team meetings.
• Managing work errors and identifying training needs and conducting 1:1 meetings as appropriate.
• Conducting mid-year and annual appraisals.
• Identifying recruitment needs.
• Challenge processes and identify improvements and discuss recommendations with the Administration Manager.
• Work with the Administration Manager and look at ways to improve the operational efficiency to reduce costs and become involved in the strategic direction of the firm.
• Providing regular updates to the Admin Manager.

Skills and experience

• At least 2 years' experience managing teams within the pensions environment preferably with a third-party administrator.
• Progression in a PMI qualification or equivalent, or willing to study for one.
• Excellent written and verbal communication skills, with ability to express complicated ideas in a concise and clear way.
• Proven and significant experience dealing with DB and DC occupational schemes.
• Ability to calculate complex pensions and interpret scheme rules.
• Good awareness of legislative issues.
• Self-motivation and ability to work autonomously, in line with the responsibilities that the role requires.
• Ability to meet client SLAs, contribute to good practice and develop of team members.

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