Shop Manager

Bournemouth, UK
08 Aug 2019
24 Aug 2019
Contract Type
Full Time
Shop Manager - Competitive Salary - Bournemouth, UK

The Role

At COOK, we are looking for a skilled and motivated Shop Manager. You will be responsible for building great relationships with our customers, knowing our food inside out and leading an excellent retail operation. As well as driving sales you will also be a hands-on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

The Shop Manager will be friendly, approachable but also a strong leader, guiding our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. This is a fantastic opportunity to help us create a remarkable food business, with warm welcoming shops and a level of personal service and expertise you won't find elsewhere.

The key responsibilities of a Shop Manager include, but are not limited to:
  • Providing first class customer service to every customer, every time, and to lead your team to do the same
  • Treating every customer with courtesy and respect and ensure they take priority over whatever else you are doing
  • Leading your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions
  • Making sure the shop looks immaculate, clean and spotless
  • Developing excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require; and understanding your P&L report each period
  • Recruiting and training new team members where needed and maintaining rotas and adequately covering for absence

The Company

We make our remarkable food like you would at home in our kitchen in Kent, which is sold in our warm and welcoming shops. Since 1997, we've been taking some of the strain in the kitchen to give people more time for what really matters. We're a B corporation company and a top 100 (top 14 actually) company to work for. We care about our people, customers and the planet. So if you want to take the next step in your career and join this growing company, apply now.

The Person

The key skills and qualities of a Shop Manager:
  • An outstanding business brain, with a good understanding of P&L and business drivers, and excellent numeracy, planning and organisation skills
  • Strives for excellent implementation and has a great eye for detail in everything you do
  • Strong leadership qualities: can inspire and motivate a team, coaching and developing team members, and can give them confidence to give feedback and improve their service
  • Excellent communication and team working skills, with a high level of emotional intelligence and able to work at every level within your own team and the wider COOK team
  • Has great potential and ambition, and is building a career in retail, looking to move upwards or move sideways for strategic reasons

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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