Support Technician

Recruiter
Advanced Recruitment
Location
Glenrothes, UK
Salary
Competitive
Posted
08 Aug 2019
Closes
09 Sep 2019
Ref
1228207822
Contract Type
Permanent
Hours
Full Time
Advanced Recruitment are currently recruiting on behalf of our client for a 1st Line Support Technician. Applicants should have excellent customer oriented skills and enjoy resolving technology problems encountered by users.

The key responsibilities of this role are:

* Logging, tracking and resolving customer technical problems (escalating where necessary)

* Communicating with customers by phone, email and face to face

* Working as part of a team to deliver a pro-active problem resolution service

* Ensuring that all software purchased/installed meets our rigorous software assurance requirement

* Operational administration of a Cisco Telephone system

* Ensuring all procedures and other documentation is kept up to date and followed

* Involvement in projects within the department and across the organisation

* Purchasing

* Quality Assurance of all IS Department documentation

Desired skills:

* Knowledge of networks

* Knowledge of Microsoft Windows

* Knowledge of Microsoft Office

* Full UK Driving Licence

* Strong customer service and communication skills

* Investigative and problem solving skills

* Attention to detail

* Adaptable to an ever-changing environment

* Ability to create new and follow existing policies and procedures

* Administrative skills

* Ability to create and deliver short training sessions

Support, training and mentoring will be provided within an organisation where there is scope for both personal and career development

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