Paralegal - Case Manager

The People Pod
Manchester, UK
18 Aug 2019
28 Aug 2019
Contract Type
Full Time
Paralegal - Financial Case Manager

Why Us?
Our client is currently looking to recruit a paralegal Financial Claims Case Manager to join their growing team at their brand new office in Bolton, Lancashire.

Our client is a Financial Claims Management Specialist; their expertise is mis-sold Pension and Investments. This is your chance to be a key contributor to their exciting plans for future growth and the career development opportunities that are sure to follow. If you like working hard in a place where hard work is rewarded, this company is the perfect place for your next career move.

Innovation is at the heart of what this company is all about, they have invested heavily in the IT and technology infrastructure, they have a dedicated R&D team to identify new claim opportunities, they take employee engagement seriously and as a result have a variety of ways of rewarding you for all your hard work.

The Ideal Financial Case Manager Candidate:

The ideal candidate will have a Financial Services background with a high street Bank or an established IFA as either; a Financial Advisor, Para-planner, Paralegal, Compliance Officer, Business Quality Manager or Senior IFA Administrator and you are looking to make a career move into the fastest growing sector within the Claims Management landscape of Mis-sold Financial Services and Products.

Our client is also willing to consider candidates that have a Claims Management background but only those who are at the top of their game and have lots of knowledge and experience in dealing with either/both; mis-sold Pensions and Investments.

Financial CAse Manager Role & Responsibilities:

• Handling caseload of complex Pension and Investment mis-selling complaints against Financial Institutions in line with compliance and legislation.

• Checking advisers Reports for the quality of advice given and establishing if the client has been mis-sold.

• Checking files to ensure that the advice had been given in a compliant manner establishing if the client has been mis-sold.

• Checking all compliance requirements were on the file; ie. Research, AML evidence, Terms of Business.

• Completion of Client Fact Find interviews to exacting standards to ensure viability of complaint and potential outcomes.

• Produced bespoke and individually tailored complaint report questioning the original pension/investment advice including the generation of complaint letters to Financial Institutions, FOS and submitting FSCS applications.

• Effective case management ensuring cases progress in a timely manner, building rapport with Clients, dealing with any queries, logging information relating to each Client onto CRM System.

• Work closely with the R&D team to identify new financial claims and establish new opportunities.

Financial Case Manager Experience:

• Broad knowledge of the Financial Services sector and a detailed knowledge of the FCA's rules and requirements.
Ideally Studying towards Financial Services Qualifications.

• Excellent communication skills both verbal and written.

• Computer literate with a high level of excel ability desirable.

• Use of CRM systems.

The Financial Case Manager Individual:
They are only looking to recruit the best, if you are a smart, high flyer and possess the following qualities then our client would love to hear from you. You should be organised and good at planning your work load as well as being positive and having a can do attitude, you should have a keen eye for attention to detail. Proven Paralegal expereince would be ideal.

Their culture is encourage their teams to generate and share ideas and opinions this will be a key part of your role. They like their employees to be are entrepreneurial, Independent, and Results-Oriented and are good at multi-tasking. You will be comfortable on the telephone with a good and professional telephone manner and is able to sell the companies services.

Benefits Package:
-Performance & Profit Linked Bonuses.
- On Site Parking.
- Day Off on Birthday (Paid).
- Medical Insurance (Subsidised).
- Life Insurance / Income Protection Insurance (Subsidised).
- Company Pension (After Qualifying Period).
- Professional Training & Development incl. financially support progress Financial Services Qualifications.
- Relaxing Break Out Room.
- 28 Days Holidays.

Salary: £20- £27,000 Per Annum + Performance Incentives, Profit Linked Bonuses & Benefits Package. may include a training contract for the right candidate.

Only candidates who are ambitious and can demonstrate all the qualities our client is looking for should apply. If you have the confidence in your ability and you can contribute to the company's growth plans then our client would love to hear from you, please send your CV now for immediate consideration

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