Insurance Team Leader

The Davies Group
Colchester, UK
08 Aug 2019
29 Aug 2019
Contract Type
Full Time
Job Purpose:

To manage staff, handle allocated claims and ensure that all claims are handled in accordance with client requirements.

Duties and Responsibilities:
  • To ensure Key Performance Indicator targets are reached and maintained
  • To handle complaints appropriately
  • To handle complex or high value claims in line with client requirements and service standards
  • To implement and monitor office standards
  • To adhere to Company systems and procedures
  • To maintain existing client relationships
  • To authorise payments to defined limits
  • To maintain a high level of technical competence
  • To participate and instigate their defined duties within the Business Continuity Plan
  • To actively promote the principle of Treating Customer Fairly
  • The above is not an exhaustive list and may change with the overall business objectives of the Company
  • Responsible for leading and managing the team ensuring regular reviews and appraisals take place with appropriate development and growth opportunities identified
  • To hold regular team communication, review and planning meetings with staff and Manager and to produce monthly reports to management.
  • Acts as a role model and encourage others to take a positive, upbeat attitude to their work
  • Inspires others by demonstrating enthusiasm and a focus on making a difference
  • Provide consistent and visible support and create an enduring positive culture
  • Proactively manages others expectations
  • Takes full ownership for the performance of individuals under own managerial area
  • Ensure the department has adequate cover at all times; coordinate holidays
  • Informing your line manager/human resources of any disciplinary issues
  • To establish and maintain excellent standards of customer service
  • To identify customers' needs and continually look for ways of enhancing customer service
  • Promote and reward excellence service
  • Generation of management reporting to support analysis of Business Performance
  • To carry out any other duties as may be reasonably requested from time to time by senior management
  • Ensures that operational plans are fully aligned with overall business plans
  • Minimises confusion of change by communicating clear reasons for it and explaining the dangers of the status quo.
  • Promotes a climate for producing work to high standard
  • Models ethical and socially responsible behaviours as an example to others
  • Ability to think objectively and with an open mind to support the overall business goals
  • Ensure employees adhere to Health and Safety policy
  • Direct and manage complex and highly sensitive business and organisational change projects to
  • Lead by example and promote the Company's Core Vales

Skills & Experience:
  • Excellent management, planning and organisational skills.
  • Experience of Budget and Financial Management.
  • Experienced in managing a diverse business administration team.
  • Familiar with process optimisation and process driven organisations.
  • Familiar in working with contracts and agreements.
  • Successful track record in a commercial role.
  • Must be a strong confident communicator.
  • Strong numerical skills and general commercial aptitude.
  • A good negotiator.
  • Leadership and motivational skills

Are you a Davies Person?

All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.

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