IT Service Desk Apprentice

Baltic Training Services
Market Harborough, UK
08 Aug 2019
05 Sep 2019
Contract Type
Full Time
Simplify was created in March 2019 by the combination of the two largest players in the industry - My Home Move and the Simplify Group. Simplify is now the UKs leading conveyancing business, incorporating many of the fastest growing, innovative brands within the property market.

Located in Market Harborough, you will learn all aspects of providing a 1st class IT Support Service to end users.

Salary, Hours & Benefits
  • £17,000 per annum
  • Monday to Friday
  • Staggered shift patterns, 8am-4.30pm, 9am-5.30pm
  • 20 days holiday entitlement (plus bank holidays)
  • Health Care Plan
  • Discounted Shopping Vouchers
  • Employee Assistance Programme
  • Access to Virtual GP
  • Discount at Feel Unique website
  • Buy or Sell holiday scheme
  • Childcare Vouchers

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Roles & Responsibilities

The Simplify group are currently experiencing a sustained period of growth and as a result are now looking to recruit an IT Apprentice to complement their existing team.
Reporting to the IT Manager and working closely with the Service Desk Engineer, your daily duties and responsibilities will include, but are not necessarily limited to the following:
  • User account creation and administration
  • Working with Active Directory and Microsoft Exchange
  • Logging and triaging new tickets
  • Answering the phone to customers
  • Visiting members of staff onsite to resolve software and hardware issues
  • Imaging and fault finding on PCs and laptops
  • Phone System configuration

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship.

Desired Skills & Competencies
  • Good communication skills
  • Attention to detail
  • Capable of working in a pressurised environment
  • Driving Licence and access to own car

Personal Qualities
  • Passionate about IT and technology
  • Quick learner
  • Committed to learning new skills
  • A positive attitude

About the Employer

Simplify are growing quickly and bring together innovative technology and the right people in the industry! Of all home moves in the UK in 2018, Simplify managed the conveyancing 6% of these, one of the highest market shares in the industry. With 8 sites across the UK and combining brands such as Quality Solicitors, Move with Us and Premier Property Lawyers - Simplify are dedicated to ensuring the best possible experience for their customers.

Location & Travel

Located in Market Harborough at the companies JS Law offices, Simplify Group operate from modern offices with parking on-site. Due to the location you will need to own a car and be a driver.

Training to be Provided

If you are successful in securing this role, you will be enrolled in one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:

We're always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don't feel like you tick every box - get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Why choose an Apprenticeship?

Apprenticeships are a great way to get the qualifications and experience needed to start your career. Combining technical training with work experience, becoming an apprentice is the first step to a recognised career path. The digital sector will only continue to grow and an apprenticeship with Baltic will enable you to join this diverse, fast-moving and exciting industry, putting you at the forefront of tomorrow's world. If you're ready to earn more, start your apprenticeship with Baltic Training today, apply below.

About Baltic

Baltic Training is one of the only apprenticeship training providers that offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!


Residency eligibility applies to this vacancy. You must be a British or European Economic Area (EEA) citizen and have been resident in the UK or EEA country for the past 3 years. Residency rules and some exceptions can be found here (clause P305)

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