Service Desk Manager

Recruiter
Polar Recruitment Services Limited
Location
Portland, UK
Salary
Competitive
Posted
08 Aug 2019
Closes
29 Aug 2019
Ref
1230195380
Contract Type
Permanent
Hours
Full Time
Service Desk Manager

Up to £30,000 per annum with benefits such as on-site parking, stakeholder pension etc.

For this role, you will be working for a rapidly growing IT support company at their head office in a stunning seafront location in Portland, Dorset

09:00 - 17:30 Monday to Friday with a 1 hour lunch break each day.

Job description:
  • Manage theServiceboards Dispatch (ConnectWise) in terms of:
    • Scheduling daily support tickets to all Engineers and Trainees.
    • Scheduling daily alert tickets to Engineers and Trainees.
    • Monitor alerts.
  • Respond to Customer Feedback Forms and implement changes to improve customer satisfaction.
  • To identify any trends with support tickets for individual clients and instigate a review meeting;
  • Monthly customer reporting for Account Management and auditing.
  • Develop and implement process improvements in the Service Desk Provision;
  • Keep up to date with changes in IT legislation relevant to client businesses and own role.
  • Coordinate with Engineers to arrange for external technical support where problems cannot be resolved;

If this Service Desk Manager role is of interest then please apply now.

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