Order Processing

Gi Group
Milton Keynes, UK
29 Aug 2019
04 Sep 2019
Contract Type
Full Time
Order Processing

Hours:- Mon - Friday 7.30 - 5.30 (Shift Basis)

Location:- Milton Keynes

An opportunity has arisen for for a Customer Service focused individual to join a busy phone based team located in Milton Keynes. Ideal candidates will have a a order processing background, specifically working with SAP, and be happy to deal with in coming calls from account holders

The Role:-

* Deal with all customer queries, efficiently and effectively, to ensure resolved to both the customer and company's satisfaction, whilst minimising cost
* Ensure accuracy of order processing, including correct pricing to eliminate any invoice pricing queries
* Manage any supply or delivery issues to ensure targets are achieved
* Create and maintain professional working relationships, in particular ensuring close communication with Field Sales on all account management matters, especially in the area of issuing and recording prices and ensure customer satisfaction
* Contribute to and maintain all the systems, procedures and practices which support the sales and customer service function
* Record all customer complaints, Investigate and log effectively

The Individual:-

* Have previous experience in a Call Centre / Customer Service background
* Ability to work in a fast paced environment whilst achieving company KPIs
* Knowledge of SAP and CRM systems
* IT literate
* Knowledge of the construction / Building Trade sector

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