Service Asset and Licencing Technician

Recruiter
CBSbutler c/o Staffing 360 Solutions Limited
Location
Salisbury, UK
Salary
Competitive
Posted
12 Aug 2019
Closes
30 Aug 2019
Ref
1224501806
Contract Type
Permanent
Hours
Full Time
Service Asset and Licencing Technician

Location: Salisbury

Duration: 12 Months

Rate: £200 - £250 per day

Clearance: Active SC Clearance is required for this role

Role:

An opportunity has arisen for a Service Asset and Licence Technician to enhance their Licensing Knowledge and skills working on a challenging and rewarding site.. This role is to assist in achieving compliance across the licence database and Client sites reporting directly to the Service Asset and Licence Manager.

Responsibilities:

+ Assist with Daily management of the SACM team licencing call queue

+ Responsibility for the license content within the Licence Management Database (LMDB) and the Electronic Definitive Media Library (eDML) ensuring content is accurate, concise and complete.

+ Reconciliation of licence information, installed software vs consumed software against actual entitlement

+ Keep track of software maintenance agreements, in collaboration with Procurement team, to ensure that expiry dates are not exceeded and renewals are dealt with promptly and effectively.

+ Assist in highlighting potential areas of consolidation leading to cost reduction for the client, the outcomes managed through the change process.

+ Provide License Management input to Service, Project and Stakeholders.

+ Provide input with the validation of All Asset registers and Configuration databases.

-Work alongside Service Architects and Design group when required ensuring that the service assets and Licensing considerations are understood and catered for.

+ Undertake Service Impact and Change Assessments.

+ Identification of Risks, Issues, Assumptions and Dependencies related to Projects and their impact upon ongoing support.

+ Identify areas for improvement for Service Asset and License Management Team with regards to documentation and process.

Skills:

Essential skills and experience

+ Knowledge of one or more of the major Software Publishing houses

+ An understanding of Supplier Management

+ An understanding of customer relationship and management

+ Previous experience in a Service management role

+ A working knowledge of Microsoft Office applications

Technical Skills:

+ ITIL Foundation Certificate v3 or v4

+ Experience with Windows 7 or Windows 10

Desired Experience:

+A basic understanding of LAN/WAN technologies

+ SC or DV Cleared, or willing to undergo appropriate vetting to achieve SC Clearance

+ A basic understanding of OS and Application Virtulisation technologies

+ Experience in License Management and managing assets in a complex IT support environment

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