Technical Support Coordinator

Location
Manchester
Salary
£20000 - £23000 per annum
Posted
09 Aug 2019
Closes
06 Sep 2019
Ref
00097380
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a software house that has developed an energy and devices management framework. They build software partnerships, providing customised solutions based on their product to meet the needs of a business. On a smaller scale, the software is also used by Energy Managers and Bureau providers.

They are a small company with a large and growing client base, which creates a busy working environment. The UK office is based outside Manchester city centre, easily accessible from multiple forms of transport, and has a professional but friendly atmosphere.

Responsibilities:
- Answering enquiries from clients relating to their system via phone and email
- Liaising and maintaining Service Desk tickets - direct experience of a Service Desk is preferred
- Seeing tickets through from open to close, and ensuring that customers are kept up to date
- Working with the development team to ensure continuous improvement of their product(s) via continuous testing and feature requests
- With on the job training, you will quickly become self-sufficient in troubleshooting and resolving customer technical enquiries

Skills & Experience:
- Microsoft Office experience, with Microsoft Excel proficiency
- Experience of software support and troubleshooting
- Confident and professional phone & email manner
- Excellent time management, ability to manage multiple issues
- Attention to detail and problem solving skills
- To work as part of the team and individually
- Ability to build relationships with clients
- Open to occasional travel for face to face meetings with clients

Benefits:
- Car Parking
- Pension Contributions
- Flexible Working Hours (after probation)
- Manchester Science Parks, off Oxford Road
- On site parking and great public transport links
- Opportunity to grow with a dynamic, growing company

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