Patient Liaison Officer

BMI Healthcare
Huddersfield, UK
19 Aug 2019
22 Aug 2019
Contract Type
Full Time
BMI Huddersfield Hospital in Huddersfield is part of BMI Healthcare, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern which may include some evening and weekend work to support patient events

Applicants should meet the following criteria:
  • Proven influencing/sales skills
  • Numeric
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of the English language, both written and verbal
  • Excellent telephone manner and interpersonal skills
  • Customer service using telephone, written and face to face communications
  • Working within service performance standards

Duties of this role include:
  • To convert appropriate self pay enquiries and consultations to self-pay procedures within BMI against pre-agreed targets
  • To ensure a quality service for potential self pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose BMI for their procedure
  • Provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment
  • Fulfil patient requests for information with email or posted information by the end of the same day as the initial request
  • Follow up pre-consultation enquiries that have reached the hospital directly (not via the NEC) within 24 hours of the initial request
  • Book appropriate self-pay patients into a suitable clinic appointment

Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.

Salary & Benefits:

BMI Healthcare offers up to £25,000pa for this vacancy alongside access to a wide range of employee benefits, including:
  • BMI Healthcare Private Medical Scheme
  • Staff Pension Scheme
  • 25 days holiday per annum


For more information on this role or for an informal chat please contact Adam Henderson on

If you would like to apply for this opportunity, please complete our brief online application form and ensure to upload the most recent copy of CV. We aim to respond to your application within 14 days of the closing date.

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