Academic and Student Services Officer

Hatfield, UK
07 Aug 2019
03 Sep 2019
Contract Type
Full Time
Academic and Student Services Officer

Location: Hatfield

Salary: £20,000 per annum

Job type: Full Time, Permanent

Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment.

Responsibilities of the Academic and Student Services Officer:

The Academic & Student Services Officer (ASSO) is a critical member of the College team in the administration of the key aspects of the student academic life cycle. Providing highly responsive and pro-active monitoring of student participation and engagement in their studies, the ASSO will assist the Manager of Academic Services (MAS) in the implementation and delivery of effective timetabling, student attendance systems and processes. The ASSO will assist the Manager of Student Services (MSS) in the implementation and delivery of effective student support services including: student arrival services; student enrolment and registration; student orientation and transfer; welfare support (student in jeopardy programme); student enrichment and enhancement; student communication; and related systems and processes. The ASSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability.

Requirements of the Academic and Student Services Officer:
  • University level qualifications or at least two (2) years' experience in a relevant industry and/or have equivalent qualifications and/or professional experience
  • Experience of working in a customer services/ education front of house service
  • Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
  • Good verbal and written English language communication skills
  • Possess good data analysis and presentation skills
  • Good team-working skills
  • Good understanding of the importance of file management (including electronic files)
  • Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
  • Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level
  • Possess a "can do" mentality
  • Shine when under pressure
  • Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities

Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. HIC is a safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check.

If you feel like you meet the above criteria for the Academic and Student Services Officer, then please apply now!

The closing date for applications is Friday 16th August 2019.

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