Trainee - IT Field Support

Recruiter
Consult Search & Selection Ltd
Location
Edinburgh, UK
Salary
Competitive
Posted
07 Aug 2019
Closes
06 Sep 2019
Ref
1229358147
Contract Type
Permanent
Hours
Full Time
Manage selected group of accounts, maintaining IT networks and delivering first line support, largely in the dental sector.

Installing and configuring computer systems.

Diagnosing and solving hardware/software faults.

Logging customer queries, and delivering the required first line support.

Analysing call logs to spot trends and underlying issues.

Maintain agreed Service Level Agreement standards to all accounts.

Ideally experience and knowledge of -

Exchange Server

DHCP

DNS

SQL

Strong understanding of networks

TCP / IP and Router technologies

FileMaker (desirable)

Degree level qualification / Microsoft certified (desirable)

General

Extremely positive attitude towards general customer service.

Strong communication and analytical skills.

Ability to manage own diary to arrange monthly maintenance visits and include managing time around support calls.

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