EUC Lead Engineer- Senior Engineer

Recruiter
SpinWell Global
Location
Swansea, UK
Salary
Competitive
Posted
07 Aug 2019
Closes
05 Sep 2019
Ref
1229357616
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
  • Role: EUC Lead Engineer- Senior Engineer - REF15769
  • Contracting Authority: Central Government
  • Contract Length: 6 months
  • Location: Swansea
  • IR35: Inside
  • Pay Rate to Candidate: £485 per day
  • Security Clearance: SC essential

Job Purpose/Role Description
The role holder works with no supervision and is a knowledge leader with depth of specialisation/ a wide range of systems and supports less experienced members of the community in maintaining the availability of the IT service experienced by end users.
You will work within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensuring effective planning and implementation of creative and innovative service changes.
You will be expected to contribute to the definition of operational processes (both internal and external) and deal with customer escalated problems.
You will manage systems within the Service Level Agreements (SLA), proposing, defining improvements and implementing changes to meet service level requirements. You will monitor performance through statistical reporting and analysis.

Main Responsibilities: (Work Activities)
  • Leads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
  • Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
  • Takes ownership for obtaining the information required to diagnose and resolve more complex problems than the engineer level. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.
  • Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Capable of standing in for the team leader as necessary.
  • Proactively contributes both technically to support new business. Understands the requirements of the customer's business, the scope of the contract, support Contract Owners when required and proactively identify how issues impact the delivery of service.
  • Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability

Minimum Requirement
Essentially a 3rd line client support role - covering: SCCM / Windows Active / Group policy / Office 365 / Windows 10 & 7

Technical Skill/Experience
Minimum of 12 months experience of products is essential and appropriate vendor certification is preferable
  1. Leads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks.
On larger projects works within a technical framework of the project to meet customer requirements.
  1. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
  2. Takes ownership for obtaining the information required to diagnose and resolve more complex problems than the engineer level. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.

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