Account Manager

Recruiter
Engie
Location
Manchester, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
04 Sep 2019
Ref
1229179410
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
ACCOUNT MANAGER
ENGIE- Bury BL9 8RE. -
ENGIE are recruiting for a Account Manager to be based in Bury. This is a permanent full time role working 40 hours per week. Normal Office hours will apply however, call out duties maybe applicable from time to time. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.
Main Responsibilities/Duties Include:
Manage the hard / soft services delivery at a government building in Bury.
To be accountable for the financial performance of the contract
To be accountable for the running and profitability of the catering service
To develop meaningful and sustainable relationships with the Clients and related Client organisations and facilitate business growth as a consequence
To ensure Service stream and operational personnel manage their contracts to the Key Performance Indicators (KPIs) as they apply to technical and related services ensuring financial penalties are avoided
To agree targets for the operational teams to improve service delivery standards and efficiency
To monitor and develop direct reports through training and regular reviews
To deliver training and corporate briefings through online training and TBT
To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
To review the monthly audit checks demonstrating legislative compliance within scope of Service Delivery streams with the operational personnel and escalate to the Account Manager as necessary
To review contract report submissions, attend client meetings and prepare client proposals
To work with the operational team in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's and clients computer aided facilities management systems to ensure KPI are actively managed
To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
To review the interface with third party suppliers and sub contractors
To drive successful contract negotiations and business improvement initiatives
To manage any support functions and contractors as required to deliver a coherent service
To manage project works across the estate, overseeing key issues and minimising operational and contractual risk
To maintain commercial understanding of the client contractual deliverables across all services
To maintain and agree a clear business plan for the appointed contract
To work with Operational Management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
To review account performance monthly with Regional Manager and agree future plans
To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
To minimise both work in progress and debt levels and drive a positive cash contribution from the account
To ensure compliance with all statutory and company procedures across the stakeholder groups
To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
Qualifications or Required Experience:
Bachelor degree or equivalent including professional qualification with relevant post qualification experience.
Experience of delivering hard services - Essential
Experience of FM service delivery - Essential
Understanding of contracts and commercial awareness - Essential

Similar jobs

Similar jobs