Team Manager

Recruiter
Everyday Loans
Location
Buckinghamshire, UK
Salary
Competitive
Posted
18 Aug 2019
Closes
22 Aug 2019
Ref
1229178378
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Established in 2006, Everyday Loans has become a subsidiary of Non-Standard Finance plc when it was acquired by them early in 2016. Everyday Loans offers unsecured personal loans to UK customers through its network of over 70 branches across the UK. We meet customers face-to-face to help people with their financial requirements, offering unsecured loans to homeowners and tenants.
Job Description
Job Purpose
To manage, motivate and develop a team of Account Managers in order to meet defined company KPI's.You will also be required to conduct customer sales and service tasks in-line with the business objectives. Build the value of the business for all stakeholders (customers, staff & shareholders) by constant development and improvements in our people, product, infrastructure and financial results.
Key Responsibilities
To ensure all administrative and audit procedures are complied with
Ensure all tasks are completed within the time frames given
To sell and promote company products and services
To identify process improvements and implement accordingly
To ensure all loans are executed pursuant to customer need and company appetite
Manage, motivate and develop the Central team by delivering regular 'kerbside training', identifying staff needs and producing relevant development plans
Ensure compliance with company policy and procedure, FCA and other regulatory requirements
Achieve all targets as defined by Manager
Generate business through quality customer service
Explain services and products to customers and analyse customer suitability for products
Ensure all customer documentation is accurate and up to date at all times
Maintain an efficient and organised branch filing system
Participate in Branch/Company training and induction programmes
Manage and help develop the training/coaching of new team members
To develop detailed knowledge of both financial products and company's standard procedures
Adhere to the Core Values of ELL and ELL's TCF policy
Specification
Skills and Experience
Computer literate.
Basic literacy and numerical skills.
Customer Service/Call Centre/Call Maker
Excellent communication and presentation skills
Product and market awareness

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