Account Manager

Resource Direct Recruitment Limited
Manchester, UK
18 Aug 2019
03 Sep 2019
Contract Type
Full Time
RDR are recruiting for an Account Manager to be based in Bury. This is a permanent full time role working 40 hours per week. Normal Office hours will apply however, call out duties maybe applicable from time to time. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Main Responsibilities/Duties Include:

Manage the hard / soft services delivery at a government building in Bury.

* To be accountable for the financial performance of the contract

* To be accountable for the running and profitability of the catering service

* To develop meaningful and sustainable relationships with the Clients and related Client organisations and facilitate business growth as a consequence

* To ensure Service stream and operational personnel manage their contracts to the Key Performance Indicators (KPIs) as they apply to technical and related services ensuring financial penalties are avoided

* To agree targets for the operational teams to improve service delivery standards and efficiency

* To monitor and develop direct reports through training and regular reviews

* To deliver training and corporate briefings through online training and TBT

* To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients

* To review the monthly audit checks demonstrating legislative compliance within scope of Service Delivery streams with the operational personnel and escalate to the Account Manager as necessary

* To review contract report submissions, attend client meetings and prepare client proposals

* To work with the operational team in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works

* To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's and clients computer aided facilities management systems to ensure KPI are actively managed

* To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services

* To review the interface with third party suppliers and sub-contractors

* To drive successful contract negotiations and business improvement initiatives

* To manage any support functions and contractors as required to deliver a coherent service

* To manage project works across the estate, overseeing key issues and minimising operational and contractual risk

* To maintain commercial understanding of the client contractual deliverables across all services

* To maintain and agree a clear business plan for the appointed contract

* To work with Operational Management to develop performance measurement and improvement objectives in line with business plan through positive collaboration

* To review account performance monthly with Regional Manager and agree future plans

* To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams

* To minimise both work in progress and debt levels and drive a positive cash contribution from the account

* To ensure compliance with all statutory and company procedures across the stakeholder groups

* To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery

Qualifications or Required Experience:

* Bachelor degree or equivalent including professional qualification with relevant post qualification experience.

* Experience of delivering hard services - Essential

* Experience of FM service delivery - Essential

* Understanding of contracts and commercial awareness - Essential

How to apply:

Please apply directly

Due to the high volume of applicants we will not contact unsuccessful applicants at screening process.
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. RDR do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community

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