Complaints Investigator

Oxby and Parke
High Wycombe, UK
17 Aug 2019
04 Sep 2019
Contract Type
Full Time
A fantastic Opportunity to join a large and hugely successful financial technologies company based in High Wycombe as a Complaints Investigator.

Working closely with the compliance manager, this is a great chance to join a busy complaints team and help develop existing systems and processes. Responsible for investigating cases, analysing information and preparing tailored complaint responses - you must be confident in identifying improvements within complaint handling and the wider business function.

The Role

* Conduct complaint investigations, reaching an outcome based on the merits of each case

* Prepare comprehensive complaint responses, communicating outcomes clearly and concisely

* Analyse and evaluate information, perform root cause analysis to understand the reason behind complaints

* Identify areas of our systems and processes that may cause complaints and implement ways to improve them

* Sharing knowledge

* Produce MI

* To undertake other general administrative and professional duties consistent with the purpose of the post as required

You Must

* Have experience in complaint investigation and handling, including complaints received via the Financial Ombudsman Service (FOS)

* Posses a strong understanding of FCA regulations and guidance in relation to complaints, redress and root cause analysis

* Have excellent written communication skills and ability to distil a message clearly and succinctly

* Be customer focused

* Be able to apply common sense and judgement

* Have strong computer and numeracy skills

* Have great attention to detail and accuracy of work

* Posses good commercial awareness

* Be organized and have excellent time management.


* Be a natural problem solver and collaborator

* Be an excellent team player

* Be an approachable and friendly personality

* Be Analytically minded

* An adaptable and resilient professional

* Be great at building rapport and relationships

* Accountable

The Package

* Salary £25,000 - £28,000 p/a

* Mon - Fri, 9am - 5.30pm

* Fantastic career progression opportunities (promotion structure & bonus scheme)

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