Support Services Administrator

Location
Leeds
Salary
£17000 - £18000 per annum
Posted
08 Aug 2019
Closes
05 Sep 2019
Ref
00097360
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join an IT specialist with over 30 years' experience supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurable savings.

Their specialist solutions divisions are highly experienced. Their expert professionals lead the industry with their vendor accreditations and they excel at designing and deploying solutions that deliver measurable savings against customer's current IT costs, by leading with an innovative Total Cost of Ownership (TCO) analysis approach.

Job Overview:

The purpose of this position is to provide administrative support for their business units to transact, manage and facilitate ordering and invoicing of their customers. Through not only reacting to requests driven from the Service Desk, business units, account managers and customers, but also anticipating issues and problems and planning or communicating accordingly. This role also provides general telephony and admin services particularly to the Leeds office.

Key Tasks:

1. Sales Order processing
2. Raising queries on quotes and orders, and forwarding to sales managers
3. Processing collections of returned goods for customers and suppliers
4. Sorting and posting out invoices to customers
5. Processing credits
6. Creating manual invoices
7. Electronic invoicing
8. Creating new customer accounts
9. Customer accounts updates/address changes
10. Provide back-order updates to Sales Account Managers
11. Answering, logging and distributing telephone calls, ensuring where possible that queries are responded to on a first call basis irrespective of who the caller has asked to speak to
12. As a key value of all activities, consider customer services and the business by:
- Identifying opportunities to improve services or offerings
- Promoting consistency amongst the Admin Team
- Ensuring records are managed efficiently to enable timely billing

Desired Skills & Abilities:

1. Experience in MS Office tools, such as Outlook, Word and Excel
2. Comfortable with Database Systems
3. Ability to work within multiple collaborative teams
4. Excellent Verbal and written Communication skills
5. Ability to organize resources and plan to meet contract driven SLA's
6. Display exceptional follow-through, personal drive and the desire to make a difference.
7. Familiarity of the IT industry and Public Sector organizations also helpful

Relationships:

- Internal Relationships with: Procurement, Warehouse & Logistics, Service Delivery, Sales Account Managers (all Divisions)
- External Relationships: Customers, Third-party suppliers (e.g. couriers)

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