Customer Service / Sales Support Administrator
Customer Service / Sales Support Administrator - Fun-Loving Tech Company
£25,000 Base Salary plus Awesome Benefits, Perks and Working Environment
We’re seeking a Sales Support & Customer Success Exec to own customer experience. Working closely with the sales and support teams you’ll be ensuring each newly onboarded customer successfully gets what they need.
If you thrive on providing a first class service and are looking for a company that will support your personal development & career plans look no further...
Who we are:
We're a cloud technology consultancy that powers digital experiences for some of the world's leading brands inc. Honda, Greenpeace and ITV.
We are rich in technology leadership to support your development, with super engaged tech founders who empower the whole organisation to stay ahead of the curve in today’s digital landscape. Most importantly there’s plenty of scope for a talented individual to grow in this role and move around the organisation.
In this role you will:
+ Orchestrate new customer onboarding and sales aftercare activities for our agency partners (providing Amazon & Microsoft cloud services to brands) & our own direct clients
+ Proactively provide the sales and support administration needs of customers working with the internal team (sales, support, operations)
+ Provide a jaw dropping world-class customer service experience uniquely wrapped in our personality
As a minimum we’re looking for:
+ 1 year in a busy sales office administration and/or after sales service role
+ Commercially minded administration ability & strong organisation skills
+ Problem solving and/or sales support project management ability
+ Ability to influence support teams in a technical environment
+ Clear, calm communication ability (phone & online)
+ Demonstrable ability to improve customer service
+ Proven stakeholder relationship management ability
You’ll be amazingly organised, take pride in creating efficiencies whilst being great with people.
We’re looking for that responsive, confident team orchestrator that:
+ Enjoys juggling sales & support related activity requests (human and admin)
+ Is able to identify problems and proactively inspire colleagues to resolve or confidently escalate issues
+ Can leave customers with an immediate “we’ve got that!” efficiency impression
+ Is commercially savvy and can capture emerging sales opportunities
+ Is attentive to detail and can make an active contribution to building customer support processes
Salary and Benefits
+ Basic Salary £25,000
+ Free Parking - Farnborough office
+ Private Health Insurance
+ Employee wellbeing programme
+ Workplace pension scheme
+ Subsidised gym
+ On-site shower
+ New office environment with natural light
+ Team fun and learning
+ Family friendly office hours
You’ll have a strong desire to progress your professional career either through to sales or account management or even project management.
We have fresh, modern “people-centric” offices close to Farnborough airport, great benefits including mid-week team lunches plus a great social environment with film nights, drone club and team nights out organised by our very own Ministry of Fun at
Why not reach out and explore with us?
We’d love to hear from you if you are looking for a lynchpin role especially if you are currently working as a:
Sales Operations Support | Client Services Manager | Account Manager | Sales Office Administrator | Customer Success | Client Success | Digital Agency Account Handler | Account Executive
We are an equal opportunities employer and welcomes individuals who are in possession of the appropriate requirements to work within the UK/EU. Offered individuals will be asked to undertake identity and security compliance checks.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.