Implementation Manager

Cambridge, UK
19 Aug 2019
05 Sep 2019
Contract Type
Full Time
Why is our Gateway Support Team the next step for you?
Our Gateway Support is the behind the scenes team looking after our corporate customers with their day-to-day requirements, from changing account details through to end to end integration of our payment solutions.

The team is motivated by daily challenges to provide personalised answers for all queries and to go the extra mile on client by client basis, rather than being simply process driven and looking at how many calls they've taken.

This is a great team of focussed individuals that provides the very best of customer service to our biggest accounts, and we are looking for you to join us.

How will you add value on a day-to-day basis?
You will provide an exceptional standard of presales, technical and implementation support to a customers, internal colleagues and external partners.

You will advise on in-depth integration instructions for the Gateways and the best methods of integration to meet the customer's requirements and all aspects of customisation available on the platforms.

You'll be expected to develop an understanding for the regulatory controls and audit requirements to accordingly advice customers to comply with Worldpay, FCA, PCI and legal policies and standards so there's a lot to learn but we are happy to provide all the training you need. There's also a whole range of online resources available to all Worldpay employees through our academy help you develop this knowledge.

What will make you the ideal candidate?
You will have excellent communication skills and will thrive in a fast-paced business environment. You enjoy variety and rise to challenges in a way that develops both you as a person and your relationship with our customers.

Ideally, you will have had exposure to project management and working in a customer facing role.

We are a FinTech support function, so you'll be expected to know HTML coding, ideally with CSS / XML / JavaScript, Client / server principals.

A knowledge of web server and application technologies and at least 1 programming language like, PHP / .NET / Ruby / Java and Windows, OSX and/or Linux operating systems would make you the ideal candidate.

How is Worldpay changing the World?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.
Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

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