3rd Line Support Engineer

Recruiter
Jonothan Bosworth
Location
Dorset, UK
Salary
Competitive
Posted
06 Aug 2019
Closes
04 Sep 2019
Ref
1228208724
Contract Type
Permanent
Hours
Full Time
3rd Line Support Engineer | Bournemouth | Up to £33,000

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced 3rd Line Service Desk Engineer who is keen to advance their career within the IT support industry.

THE BASICS:

As Service Desk Technical Lead, you`ll provide 3rd Line technical support and act as the Customer Lead. You`ll maintain ownership of incidents and service requests seeing them through to completion in a timely manner as well as acting as the main point of contact for customers.

As Service Desk Technical Lead, you will join a dynamic and technically focused team. If you`re an experience 3rd Line Support, passionate about technology, good at problem solving, with excellent communication skills then we would like to hear from you.

THE TECHNICAL STUFF:

Experience working on a service desk in a 3rd Line Support role

You will have a good understanding of PC/Laptop hardware to include Mac

Windows 9 and 10 OS, Windows 2008/2012/2016 Server, active directory, group policy

Exchange server 2010/2013/2016, Office 365, Citrix XenApp, Lync

Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers an advantage

Datacentres and virtualisation (VMWare & Hyper-V) an advantage

THE RESPONSIBILTIES:

If you act as an escalation point for Service Desk Engineers in a 3rd Line capacity, then we would like to hear from you.

You`ll take ownership of high priority and urgent customer issues and drive them to resolution.

Act as the customer lead, provide diagnosis and resolution of issues raised; this includes incidents, work requests and service requests.

Perform proactive and preventative maintenance, ensure tickets are logged correctly.

Provide diagnosis and resolution of hardware issues raised via the Service Desk that includes PC`s, laptops, Routers, firewalls & LAN switches.

Must have UK driving license

THE BENEFITS:

You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

3rd Line | Support | Senior Service Desk | Desktop Support | IT Support | Support Engineer | Technical Lead

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

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