Service Desk Specialist

Recruiter
Daisy Group
Location
Birstall, UK
Salary
Competitive
Posted
06 Aug 2019
Closes
09 Sep 2019
Ref
1228117743
Contract Type
Permanent
Hours
Full Time
Do you have a strong customer service background and are looking to specialise in IT? Do you have the drive and determination to provide industry-leading service to some of the UK's largest corporate companies? If you answered yes to both those questions, Daisy Corporate Services wants you to join us as a Service Desk Specialist.
  • Job Title: Service Desk Specialist
  • Location: Birstall, West Yorkshire
  • Salary: Up to £26,000 DOE
  • Hours: 7:00am-7:00pm, Monday-Friday, 37.5 hours

Responsibilities
  • Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised and managed.
  • Delivering against agreed objectives, KPIs and SLAs
  • Collaborating with the wider operational, account and 3rd party teams to resolve incidents and service requests
  • Providing technical assistance to support colleagues, team and department
  • Identifying and owning continual service improvement, opportunities and initiatives.
  • Identifying, owning and escalating operational risks and issues.
  • Collecting and analysing data with which to contribute to management information
  • Supporting Team Leaders with Quality Management and CSAT activities and Escalation Management

Knowledge, Skills and Behaviours

Essential
  • The ability to work under pressure in a fast paced environment
  • Drive, self motivation and ability to work under own initiative
  • Previous IT and/or Telecoms Service Desk experience
  • Experience with developing or training others
  • Strong relationship building skills
  • Strong technical knowledge of the products and services supported by the desk
  • Strong verbal and written communication skills
  • Strong analytical/problem solving abilities.

Desirable
  • Knowledge and experience working with ITSM tools such as Service Now
  • ITIL Foundation certification.

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products

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