Senior Service Desk Analyst

Daisy Group
Birstall, UK
06 Aug 2019
05 Sep 2019
Contract Type
Full Time
Do you have a strong customer service background and are looking to specialise in IT? Do you have the drive and determination to provide industry-leading service to some of the UK's largest corporate companies? If you answered yes to both those questions, Daisy Corporate Services wants you to join us as a Senior Service Desk Analyst.
  • Job Title: Senior Service Desk Analyst
  • Location: Birstall, West Yorkshire
  • Salary: Up to £24,000 DOE
  • Hours: 37.5 hours, 6:30am-7:30pm, Monday-Friday

Your Responsbilities
  • Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised and managed
  • Delivering against agreed objectives, KPIs and SLAs.
  • Collaborating with the wider operational, account and 3rd party teams to resolve incidents and service requests
  • Providing assistance to colleagues and team members
  • Identifying continual service improvement opportunities
  • Identifying and escalating operational risks and issues
  • Adoption of and contribution to processes and procedures to support working practices
  • Adoption of the Daisy values and behaviours

Knowledge, Skills and Experience

  • The ability to work under pressure in a fast paced environment
  • Drive, self-motivation and ability to work under own initiative
  • Very good organisational skills with the ability to multi task
  • Previous IT and/or Telecoms Service Desk experience
  • Very good relationship building skills
  • Exposure to products and services supported by the desk
  • Very good verbal and written communication skills
  • Very good analytical/problem solving abilities

  • Knowledge and experience working with ITSM tools such as Service Now
  • ITIL Foundation Certification

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products

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