New Claims Team Leader

Asure Recruit
Uxbridge, UK
05 Aug 2019
14 Sep 2019
Contract Type
Full Time
New Claims Team Leader

£25,000- £30,000


Monday-Friday 8am-4:30pm

About the company

My client is a multi-award-winning insurance company who put staff reward and recognition at the forefront of what they do. They are looking to recruit a bright and ambitious individual to manage their new claims team.


To manage, support and motivate the new claims team activity day to day, ensuring all new claim opportunities into the business are maximised resulting in a high conversion rate of cases into hire.

  • To ensure all new claims into the business are investigated in line with business expectations and opportunities maximised
  • Organise shift patterns to support forecasted work volumes
  • Build and maintain relationships with work providers to support business growth
  • To monitor the team's performance using MI, KPIs, QA and observation
  • Identify training and development areas both across the team and individually

Carry out team appraisals
  • Ensure all processes and systems remain fit for purpose
  • Driving the implementation of any changes as required
  • Respond promptly to high call influxes, utilising business resource to respond to volume, avoiding any adverse impact on the customer journey
  • Assist in team queries and escalations including customer dissatisfaction and complaints
  • Analysing data on cases sent out to other hire providers to assess the accuracy of decisions being made within the team
  • Promote attention to detail and manage business risk such as loss of assets as a result of fraud or damage.

  • Excellent organisational and prioritisation skills with a strong attention to detail
  • Analysis and problem-solving skills
  • Understanding of Visions services, philosophies, systems and organisation
  • Understanding of group insurance policies
  • Ability to use initiative and think outside the box
  • Can focus your team effectively during busy periods
  • Have the ability to make fast, informed decisions
  • Good communication skills (both verbal and written)
  • Motivational skills
  • Negotiation skills

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