Motor Claims Team Leader

Recruiter
Acclaim Resourcing
Location
Glasgow, UK
Salary
Competitive
Posted
05 Aug 2019
Closes
02 Sep 2019
Ref
1227651486
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client a leading light within the insurance industry are currently seeking a Team Leader for their Motor Claims department. This is an exciting opportunity to lead a new unit within a company that is growing rapidly.
The role: -Management of allocated Seniors and reporting handlers ensuring all service level agreement are met or exceeded
-Training, guiding and supporting allocated Seniors and handlers
-Overseeing work allocation to team. Ensure target setting in place and consistent achievement at individual and team level
-Maintaining required quality by performing audits -Ensuring customers are kept updated by the team
-Use of MI reports to drive SLA achievement and identify anomalies -Produce MI at individual repairer level to drive network performance improvement
-To handle customer complaints and escalate necessary issues
-Complaint analysis to driver repair performance management
-Carry out Training Needs Analysis and deliver appropriate training -Manage performance at team and individual level in the areas of productivity, quality and behaviours
-To ensure all suppliers adhere to contractual obligations
-Manage repair network administration and repair rectification service delivery -Manage network repair contracts
-To actively drive performance of department via performance management, performance reviews and dashboards -Actively seek, investigate and present service enhancement opportunities
-Implementation of communication strategy and staff mentoring (includes effective team meetings, 121's, appraisals, daily focus meetings) -Resource planning, recruitment and transactional cost
The person:
We are looking for an experienced senior handler or team leader from either FNOL, intervention, motor claims or credit hire with a strong management background.

Please apply with an up to date CV for more information on this role.

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