Learning Services Delivery Manager

Anonymous Account
Cambridge, UK
05 Aug 2019
04 Sep 2019
Contract Type
Full Time
Learning Services Delivery Manager
Cambridge, UK.

Job Description

Reporting to the General Manager responsible for developing, delivering, maintaining and evaluating the Company Academy portfolio of learning and development offerings.

Key accountabilities include:
  • Develop / map core Company Academy processes from training needs to evaluation and invoicing.
  • Creation, implementation, management and promotion of Company Academy learning portfolio for Company Group Businesses and external businesses to deliver strategic and operational learning needs.
  • In conjunction with subject matter experts refresh and develop learning content and delivery mechanisms to reflect changes in thinking, legislation and industry standards.
  • Establish, consolidate and make accessible key delivery channels
  • Virtual, E learning and digital learning solutions / platforms
  • Course / programme availability & scheduling.
  • Work place / experience based offerings: coaching, mentoring etc.
Develop and manage approach to external training provision / brokerage.Develop, implement and manage learning evaluation approachManagement and scheduling of learning resources (course duration & frequency, tutors, class rooms, e learning platform, etc.) to improve delivery efficiency.Establish and deliver against Service Level Agreements with key customers / accounts.Provision of management information and standard reports to the Academy Management team and board.Manage service delivery team.Coordinate and collaborate with stakeholders including: other Academy functions, customers, community and strategic partners.Management of relationship with key awarding body, grants donors, levies, quality audits etcIdentify and capture funding & grants for activity.Track external learning & development spend on monthly basis.Establish and perform against balanced score card / KPI.
Organisation & Leadership Capability
  • Gateway / Foundation
  • Apprentices
  • Under Graduates
  • Graduate Apprenticeship
  • ASP / Cranfield
Graduate programmeHigh Potential approachDevelopment pathway
Organisational capability development

Information & knowledge Management


Values & behaviours
  • Partnering & Collaboration - understands and establishes connections.
  • Delivery & performance driven
  • Customer etc.

Experience & Knowledge
  • Extensive knowledge managing & transforming learning, development and training organizations. This will include leading a training services operation.
  • Experience in similar organisations.
  • Process / value stream mapping, continuous improvement techniques

Additional information

Due to the nature of our business, all employment is subject to satisfactory references being obtained, attainment of either a SC (Security Check), Disclosure Scotland Criminal Record Check or Foreign Police Check (whichever is applicable depending on duration of UK residency) and, as applicable, a medical assessment. Access to US technical data by employees requires prior Trade Control function approval. Clearance must be carried out against all applicable US export control authorisations.

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