Technical Support Officer

Accrington, UK
05 Aug 2019
22 Aug 2019
Contract Type
Full Time
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Due to our continued success, we are looking to add to our first-class team and appoint a Technical Support Officer.

This is an exciting opportunity to join a leading Training Provider with a proven track record in the Training and Development sector.
Applicants should have a working knowledge of hardware configurations, Office 365, SharePoint and Windows 10 as well as a good understanding of Active Directory, firewalls, anti-malware and Windows server 2008/2012/2016.

The successful applicant will have good maths, English, communication and problem-solving skills as well as the desire to learn new skills and keep up to date with emerging technologies.

Reporting to the IT Services Team Leader, the role of the Technical Support Officer will be assisting with the upkeep of all the information technology systems ensuring full access to company IT resources, including hardware, networks, printers, e-mail and internet across all NLTG sites.

Duties include:
  • Maintaining systems such as servers, networks, firewalls, malware protection, printers, email & internet
  • Configuring hardware & software
  • Creating and managing user accounts and mailboxes
  • Liaising with relevant, outside support services
  • Providing ongoing support for staff members with regards to IT software & hardware
  • Troubleshooting IT issues with a view to resolve promptly, minimising disruption
Salary: £21,000 per annum.

For all positions, NLTG send for enhanced Disclosure and Barring Service* checks.

We, at NLTG, are committed to Equal Opportunities and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status or any other characteristic protected by law.

*This position is exempt under the Rehabilitation of Offenders Act 1974 and applicants will have to disclose any criminal convictions.

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