Sales Account Manager

Recruiter
TechR Limited
Location
Central London, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
25 Aug 2019
Ref
1205142989
Contract Type
Permanent
Hours
Full Time
Internal Accout Manager £25k - £27k basic, £37K - £39K OTE.

Cloud, Network and IT Security are at the heart of what we do.

We supports clients across the private, public and voluntary sectors by advising on, designing and delivering innovative, managed networking solutions. We pride ourselves on delivering high-performance, first class services to our customers. Our workforce consists of those who are experts within their fields and who live our company values of Service, Excellence, Teamwork and Commitment. We recognise the importance of learning new skills and are committed to our employees' continuous training and development.

Role

Building on our success we are looking to recruit a Internal Sales Account Manager based in London. As a member of the Sales team this will be an involved and challenging role with significant opportunity for skills development and career progression.

Responsibilities

You will be responsible for handling incoming and outbound calls promoting the use of our services in order to achieve personal sales targets, business growth and maintain customer satisfaction.

Sales Performance
  • Provide effective response to incoming customer enquiries.
  • Generate opportunities and increase revenue from proactive and reactive customer engagement.
  • Manage orders for upgrades, changes and additions to current services.
  • Initiate and implement a structured plan to manage sales activity.
  • Provide accurate and timely forecasts and information including regular and ad hoc reports as required by management.

Customer Focus
  • Where applicable, be the personal interface for customers and prospects; ensuring strong customer relations and resolving issues of customer dissatisfaction.
  • Maintain a thorough appreciation of each customer's business and propose solutions to add value for both current and future requirements.
  • Aid the customer in improving their competitive position.
  • Execute a contact strategy with each customer, maintaining a high level of contact within set timescales.
  • Promote confidence in hSo and self as a professional and competent supplier of managed communications services.
  • Balance customer advocacy with need to ensure business is right.

Resource and Team Management
  • Liaise with customers, colleagues and external partners to build relationships, collaborate and share information in order to create customer value.
  • Participate in creating a team spirit and assist in the team's overall achievement.

EssentialSkills

Relevant experience is preferred but primarily we are looking for individuals with the right attitude, natural sales ability and an engaging personality. Full training and support will be provided to ensure your success.

Ability to communicate effectively with customers and internal teams is a key attribute for success in this role.

The successful candidate will demonstrate:
  • A desire to progress a career in sales.
  • Knowledge of and interest in technology/IT/communications
  • Strong communication and listening skills building quick rapport with customers and colleagues.
  • A polite, confident and friendly manner.
  • Positive attitude and perseverance.
  • Flexibility and quick thinking.
  • Well-organised and thorough; self-motivated and target driven.
  • Competence using Microsoft Office products

Desirable Skills
  • Previous experience using Microsoft Dynamics would be desirable.

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