Configuration Manager - Service/BMC/ITIL

Bradford, UK
05 Aug 2019
22 Aug 2019
Contract Type
Full Time
This role is pivotal to the success of the strategic Service Management Platform Programme. You will be expected to

work with the third party implementer, being the expert for Configuration management.

You will coach, mentor service staff and with your industry knowledge manage Configuration data in a complex, fast-moving environment as well as the execution of the processes.

I am looking for an experienced Configuration Manager to:

*Be accountable for the overall BMC discovery and Configuration product

*Ensure delivery of a well manages and maintained Configuration Management Database against documented service levels

*Establish Configuration Management controls in line with the solution design and supporting processes

*Create, Govern and maintain Configuration Management policies (including defining/contributing to naming conventions.

*Contribute to the overall Data Model strategy for Configuration Management planning.

*Work with key stakeholders / Data owners who contribute to the quality, effectiveness and efficiencies of the processes and the CMDB data.

*Initiate and lead Continual Service Improvement for the Configuration Management Process

*Run and operate the Configuration Management process and procedures including configuration identification, control, audit and status


*Produce Technical and Business Service maps within the Configuration Management Database (CMDB) representing business impact to customers and clients.

*Provide meaningful management information reports from the Configuration Management Database (CMDB) to consumers

*Establish and document concise, clear work level instructions across Discovery and Configuration Management throughout the implementation stages

*Deliver ongoing Configuration Management awareness training both to working groups and Service Management and Operations teams who use the processes and data to perform their role.

*Analyse and work across multiple data sources for the Configuration Management Database (CMDB) including discovery sourced data.

Essential requirements:

*ITIL v3 Qualification (Expert preferred)

*Experience of working in a practitioner role for a Managed Service Provider or similar is preferred

*Experience of delivering and managing a Configuration Management Database (CMDB ) across a number of operating environments and platforms such as cloud technologies.

*Experience of BMC (preferred) and cloud-based hosting

*Extensive experience of continuous IT operations in large, demanding environments

*Proven capability to develop and maintain effective working relationships across many teams

*A willingness to take ownership of issues

*Strong leadership skills.

*There is a need to guide various IT Suppliers and Service Delivery teams.

*Managing teams within an outsourced (offshore) environment and to lead

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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