1st / 2nd Line Support Analyst

SRD Technology UK
Taunton, UK
05 Aug 2019
25 Aug 2019
Contract Type
Full Time
We are looking for a motivated and enthusiastic IT minded person to join our Service desk team. Providing IT support remotely with a focus on customer care and getting the job done well.

Rewarded with a laid back but fast paced work environment.

This exciting opportunity will suit someone fresh into the IT field from apprenticeships / A-level / High level of customer service. Full training and career development will be provided from day one, all we ask for is a hard-working and professional attitude.

You will be working among an IT team for a growing MSP who have a strong work cultured and believe in offering the best support to our clients and developing our staff.

You will also be given the chance to be involved in all aspects of IT process for businesses and constant growth is available.

  • Answering phones with quick pick up time
  • Initial call handling and IT Troubleshooting via Telephone and remote support software always aiming for FTR (First time resolution)
  • Windows AD / Office 365 and Application support
  • Logging of changes and support using internal helpdesk software
  • Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
  • Liaising with 3rd party software & hardware vendors where required
  • Occasional onsite placement days

Essential Skills / Experience:
  • Good Customer / Communication Service skills
  • Experience with Microsoft Windows
  • Experience of Microsoft Application (such as Microsoft Office Suite)
  • Desktop, Laptop & Printer troubleshooting
  • Proactive and self-motivated
  • A passion for all things IT related.

Desirable Skills / Experience:
  • Previous experience within an IT Support role either internally or for an IT support organisation or via accredited apprenticeship.
  • Microsoft certification or qualifications.
  • Knowledge of Active Directory


As a company that encourages and builds on a great work/life balance. We have a strong set of core values and work ethics help a positive work environment.
  • Relaxed, environment, where we value pushing our engineers forward.
  • Career development and training plans for all team members
  • 20 days holiday plus bank holidays, increasing by 1 day every years of service to a maximum of 25 plus bank holidays
  • Free car parking
  • Contributory pension scheme
  • Work wear included
  • Team challenges and prizes
  • Regular company social activities

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