Support and Training Manager

Recruiter
Post My Job
Location
Bedford, UK
Salary
Competitive
Posted
04 Aug 2019
Closes
25 Aug 2019
Ref
1206925613
Sector
Education
Contract Type
Permanent
Hours
Full Time
Support and Training Manager required in Thurleigh, Bedfordshire, circa £30,000 - £35,000 per annum (dependent on experience).

Our clients have been software developers for over 20 years, they provide a suite of digital services to support Healthcare and Safeguarding and other sectors. This includes real-time Patient Discharge Management, online Audits, Procedures, Learning Management - event booking, planning and evaluation and Website design/development. Benchmarked to offer world-class customer service, they have developed their service offering to deliver a unique and premium experience, with wide reaching social impact and a commitment to designing products that change lives.

They have a cohesive team who are supported a nurturing environment with a clear focus on objectives and delivering incredible results. Key to this is regulars 121s one-line managers, the options of 121 coaching, and progressive training.

Why you?

They are looking for someone who is ready for their next rewarding career challenge, would like to be part of a dynamic team and get involved in a fast-paced environment. Someone who's not afraid of questioning assumptions, considering all scenarios and working as part of our multi-discipline team, delivering world-class customer service with integrity.

Their agile team have a commitment to a shared vision, so personality fit is a key requirement. They are looking for someone who will flourish and grow in this exciting and friendly environment.

Line Responsibility: Managing Director

Hours: 9-5.30 Monday to Thursday, 9am-5pm Friday (Full time)

Location: Thurleigh, Bedfordshire

Key responsibilities:

Our client is looking for a Training and Support Manager, who will work with our clients of the business to help them get the most out of their solutions. This ranges from SME's to Local Authorities to Healthcare providers.

As Training and Support Manager you will have sole responsibility for ensuring the customers are confident and happy with their day-to-day use of our tools, as well as involvement in new projects and the sales process.

You would be directly responsible for managing the support desk, training clients, and authoring our software manuals and guides.

Required skills:
  • Train and support clients with use of our applications both face to face (one client site and at our clients offices) and online.
  • Support training events, webinars, workshops and roadshows alongside our marketing team
  • Be able to produce technical training manuals, ensuring you use scientific and technical information, this will be for a variety of products including web pages, printed documents and computerised help files.

Desirable skills:
  • Experienced in software training 2 + years
  • Experience in support desk management 2 + years
  • Experience in technical authoring 2 + years
  • Charismatic, tenacious and meticulous
  • Brilliant communicator

In return for this, the Support and Training Manager will be working within a relaxed but creative environment. Located in a modern, open plan office, it really is a team environment. They offer good benefits, a great salary and the opportunity for progression and development.

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