Customer Account Manager

Neaves & Neat Employment Services Ltd
15 Aug 2019
06 Sep 2019
Contract Type
Full Time
Perm Customer Account Manager

Location: Papworth Everard

Salary: £18,500

Hours: Full-time

This is an exciting opportunity for you to start and develop your career within Account Management!

The key objective of the role is to build and maintain relationships with customers and to grow sales

Key Job Objectives

As a key representative of the business you are responsible for building and maintaining relationships with customers

You will monitor sales to individual customers and seek opportunities to improve sales value on an ongoing basis

You will promote special offers and introductory products to customers and monitor sales accordingly

You will maintain up to date records for all customers including key contacts and their positions

Daily Activities
  • Ensure departmental administration procedures including call lists, correct order invoicing and amendments, and route plans are correctly implemented
  • Track and analyse customer sales, identify gaps and take action to replace lost business
  • Continuously strive to identify new sales opportunities with all customers and introduce new products leading to growth in sales
  • Take decisive action to clear short dated, frozen and critical stock as advised in the Ripe and Ready and Weekly offers report
  • Liaise with and assist the Sales and Purchasing Manager regarding to the supply of promotional products, special offers and the supply of samples to customers
  • Ensure customer pre-orders and standing orders are entered on to the system correctly and advised to the Stock Inventory Manager
  • Liaise with the Operational Team to ensure the correct allocation of orders to customers and associated daily vehicle route
  • Fully utilise the Customer Delivery Representatives support in building relationships with customers and growing sales
  • Ensure clear and appropriate lines of communication are maintained within your department and when liaising with other departments in the business
  • Attend a weekly meeting with the Sales and Purchasing Manager to discuss sales activity and department achievements
  • Ensure customer contact lists are continuously kept up to date including main contacts, positions and contact numbers
  • Ensure records and files are maintained in line with company procedures
  • Ensure end of day procedures are checked and complete
  • Ensure the allocation of delivery notes and invoices to individual routes is accurate and complete
  • Ensure systems input data is accurate and complete

Personal Attributes
  • You should have a professional approach to work and be a high achiever
  • You should have a positive attitude and contribute to the success of the business
  • You should have excellent customer relationship skills
  • You should have good team management skills and be able to get the best out of others
  • You should have excellent organisational and prioritising skills
  • You should be adaptable, flexible and have a good team ethic
  • You should be supportive, helpful and ready to give immediate and appropriate feedback to others
  • Experience in a similar sales role is desirable
  • You must have excellent communication skills and be able to deal with people in a friendly and professional manner

If you have not received a response from me within 4 working days then unfortunately your application has been unsuccessful for this vacancy. We update our vacancies daily so please do not hesitate to apply if another vacancy catches your eye.

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

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