Graduate Customer Service Coordinator

The Graduate
Corby, UK
19 Aug 2019
04 Sep 2019
Contract Type
Full Time
The amazing opportunity of entry-level position for a graduate to work with a global company! One of a kind chance to gain experience from the best specialists in the industry.

Renowned for being the world leader in paper-based packaging, our Client is one of Europe's leading print packaging businesses and holds a high position of high importance within speciality sectors of the market.

Providing state-of-the-art designs and exceptional service this business specialises in POS display, litho packaging, trade only pre-print, direct food contact packaging and heavy-duty packaging. No other company can offer a more assorted range of corrugated packaging and display solutions through an on-going investment programme in the latest printing technologies, which has developed them an award-winning reputation.

JOB TITLE: Graduate Customer Services Coordinator - Pre-Print & Coatings Business

PURPOSE OF ROLE: To administer and communicate with customers relating to the supply of pre-printed packaging. A focused role to support business customer's needs, prompt decision making in relation to the placing of orders and coordination of customer's requirements are required.

  • Receive and coordinate quotations and orders from customers from pricing through to delivery.
  • Field telephone calls and emails from customers and Account Managers and collate information, solve problems and answer queries.
  • Liaise with internal departments (namely Production, Studio, Transport, Finance etc) to ensure those customer deadlines are met.
  • Raise new and repeat quotations for customers. With the help of the Customer Services Manager / Account Manager / Business Manager, decide on pricing level ensuring logical price levels are maintained and accurate quotations are sent to customers.
  • Raise orders, give instructions to production, receive and solve enquiries, arrange re-costs, arrange deliveries, print quotes, keep accurate files and ensure that all paperwork is up to date.
  • Chase customers for information/approvals to ensure on-time delivery.
  • Conduct artwork briefs ensuring that all of the customer's requirements are clearly defined. Following the brief liaise back to the customer if further information is still required.
  • Once the job becomes an order, 'spec up' the jobs using the Navision system.
  • Maintain and promote a friendly and accurate service to customers and colleagues alike.
  • Provide Line Manager with support relating to all customer related issues and acting as their internal support when away from the office.
  • Participate in face to face customer meetings including major business reviews and social events.
  • Gain feedback from both internal and external customers on our supplier performance to assist improvements for the future.
  • Champion internal and external customer needs within the Pre-Print business.
  • Customer and colleague friendly in approach.
  • Ability to work in a demanding customer-facing role delivering against agreed deadlines and priorities.
  • Excellent attention to detail and a high work ethic.
  • A good team player.
  • Proficient in using Microsoft Office products such as Excel, Word, Outlook etc
  • PC literate.
  • Ability to coordinate orders and communicate with both customers and the internal team.
  • A desire to provide exceptional levels of service.
  • Self-motivated.
  • A will to help others.
  • Ability to coordinate others in relation to customer activity.
  • Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.

HOURS OF WORK: Fix term contract for 9 months. Start date: August 2019

HOLIDAY: 25 days plus bank holidays

BENEFITS: Company pension and life insurance scheme and progression

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