Graduate Customer Service Coordinator

Recruiter
The Graduate
Location
Corby, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
04 Sep 2019
Ref
1222692016
Contract Type
Permanent
Hours
Full Time
The amazing opportunity of entry-level position for a graduate to work with a global company! One of a kind chance to gain experience from the best specialists in the industry.

Renowned for being the world leader in paper-based packaging, our Client is one of Europe's leading print packaging businesses and holds a high position of high importance within speciality sectors of the market.

Providing state-of-the-art designs and exceptional service this business specialises in POS display, litho packaging, trade only pre-print, direct food contact packaging and heavy-duty packaging. No other company can offer a more assorted range of corrugated packaging and display solutions through an on-going investment programme in the latest printing technologies, which has developed them an award-winning reputation.

JOB TITLE: Graduate Customer Services Coordinator - Pre-Print & Coatings Business

PURPOSE OF ROLE: To administer and communicate with customers relating to the supply of pre-printed packaging. A focused role to support business customer's needs, prompt decision making in relation to the placing of orders and coordination of customer's requirements are required.

KEY RESPONSIBILITIES: Duties
  • Receive and coordinate quotations and orders from customers from pricing through to delivery.
  • Field telephone calls and emails from customers and Account Managers and collate information, solve problems and answer queries.
  • Liaise with internal departments (namely Production, Studio, Transport, Finance etc) to ensure those customer deadlines are met.
  • Raise new and repeat quotations for customers. With the help of the Customer Services Manager / Account Manager / Business Manager, decide on pricing level ensuring logical price levels are maintained and accurate quotations are sent to customers.
  • Raise orders, give instructions to production, receive and solve enquiries, arrange re-costs, arrange deliveries, print quotes, keep accurate files and ensure that all paperwork is up to date.
  • Chase customers for information/approvals to ensure on-time delivery.
  • Conduct artwork briefs ensuring that all of the customer's requirements are clearly defined. Following the brief liaise back to the customer if further information is still required.
  • Once the job becomes an order, 'spec up' the jobs using the Navision system.
  • Maintain and promote a friendly and accurate service to customers and colleagues alike.
  • Provide Line Manager with support relating to all customer related issues and acting as their internal support when away from the office.
  • Participate in face to face customer meetings including major business reviews and social events.
  • Gain feedback from both internal and external customers on our supplier performance to assist improvements for the future.
  • Champion internal and external customer needs within the Pre-Print business.
  • PERSON SPECIFICATION:
  • Customer and colleague friendly in approach.
  • Ability to work in a demanding customer-facing role delivering against agreed deadlines and priorities.
  • Excellent attention to detail and a high work ethic.
  • A good team player.
  • Proficient in using Microsoft Office products such as Excel, Word, Outlook etc
  • PC literate.
  • Ability to coordinate orders and communicate with both customers and the internal team.
  • A desire to provide exceptional levels of service.
  • Self-motivated.
  • A will to help others.
  • Ability to coordinate others in relation to customer activity.
  • Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.

HOURS OF WORK: Fix term contract for 9 months. Start date: August 2019

HOLIDAY: 25 days plus bank holidays

BENEFITS: Company pension and life insurance scheme and progression

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