Car Park Supervisor/Cleaner

Recruiter
Fortem People
Location
London, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
08 Sep 2019
Ref
1222675673
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We are looking for an enthusiastic and experienced candidate to work for a busy car park in London. Experience of dealing with the general public is essential, as is a clean driving license and cleaning experience.

Hours: Working an average of 42 hours per week on a four on four off shift pattern 7.00am to 7.00pm

Salary: £11.93 per hour

Role Purpose

We have a fantastic new job opportunity for a Senior Customer Services Car Park Team Leader that has excellent customer service and team leading and management skills.

Ensure customer satisfaction, adhere to quality standards and maintain a clean and secure parking environment.

Principal Accountabilities

Duties

The successful candidate will ensure customer satisfaction whilst adhering to the Company's strict quality standards and maintaining a clean and secure parking environment.

Principle Accountabilities
  • In addition to your Parking Host role, you will also provide support to the Business Manager at sites within the cluster
  • Coach colleagues on delivery of the four pillars of 5*1* Customer service, to maximise interface with customers
  • Ensure the Company's brand & image is maintained to a high standard
  • Ensure all staff across the cluster are trained in new procedures & processes
  • Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set time frames
  • Review local systems & procedures in response to customer needs
  • Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
  • Deliver team-training targets via Active training plans with quarterly reviews
  • Maintain high operational standards by fully adhering to Management Control Systems tasks
  • Fully implement all Clean & Safe plans, ensuring 100% compliance
  • Report and monitor all faulty equipment, facilities and/or signage(including all impact services)
  • Ensure full compliance with ISO, H&S procedures & audits (MCS)
  • Update daily site KPIdata for handover and put actions in place to address any issues
  • Implement green initiatives on all shifts to meet benchmark targets across sites
  • Monitor and pass on, any local competitor activity information to the Business Manager
  • Ensure site overtime is below target

Ideal candidate requirements
  • Previous experience of working in a supervisory / team lead / management role is essential
  • A full driving licence is essential
  • Fully conversant with operational systems
  • Proven ability to consistently deliver on the Company's values and culture
  • Have a flexible can-do attitude to work
  • Previous cash handling experience
  • Excellent communication skills
  • Conversant with Microsoft office applications including Word and Excel

Benefits
  • Salary: £11.93 per hour
  • Eligible to join pension scheme including life assurance cover
  • 24/7 city centre parking pass
  • 22.5 days holiday including bank holiday

Job Types: Full-time, Permanent

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