Car Park Supervisor/Cleaner

Fortem People
London, UK
16 Aug 2019
08 Sep 2019
Contract Type
Full Time
We are looking for an enthusiastic and experienced candidate to work for a busy car park in London. Experience of dealing with the general public is essential, as is a clean driving license and cleaning experience.

Hours: Working an average of 42 hours per week on a four on four off shift pattern 7.00am to 7.00pm

Salary: £11.93 per hour

Role Purpose

We have a fantastic new job opportunity for a Senior Customer Services Car Park Team Leader that has excellent customer service and team leading and management skills.

Ensure customer satisfaction, adhere to quality standards and maintain a clean and secure parking environment.

Principal Accountabilities


The successful candidate will ensure customer satisfaction whilst adhering to the Company's strict quality standards and maintaining a clean and secure parking environment.

Principle Accountabilities
  • In addition to your Parking Host role, you will also provide support to the Business Manager at sites within the cluster
  • Coach colleagues on delivery of the four pillars of 5*1* Customer service, to maximise interface with customers
  • Ensure the Company's brand & image is maintained to a high standard
  • Ensure all staff across the cluster are trained in new procedures & processes
  • Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set time frames
  • Review local systems & procedures in response to customer needs
  • Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
  • Deliver team-training targets via Active training plans with quarterly reviews
  • Maintain high operational standards by fully adhering to Management Control Systems tasks
  • Fully implement all Clean & Safe plans, ensuring 100% compliance
  • Report and monitor all faulty equipment, facilities and/or signage(including all impact services)
  • Ensure full compliance with ISO, H&S procedures & audits (MCS)
  • Update daily site KPIdata for handover and put actions in place to address any issues
  • Implement green initiatives on all shifts to meet benchmark targets across sites
  • Monitor and pass on, any local competitor activity information to the Business Manager
  • Ensure site overtime is below target

Ideal candidate requirements
  • Previous experience of working in a supervisory / team lead / management role is essential
  • A full driving licence is essential
  • Fully conversant with operational systems
  • Proven ability to consistently deliver on the Company's values and culture
  • Have a flexible can-do attitude to work
  • Previous cash handling experience
  • Excellent communication skills
  • Conversant with Microsoft office applications including Word and Excel

  • Salary: £11.93 per hour
  • Eligible to join pension scheme including life assurance cover
  • 24/7 city centre parking pass
  • 22.5 days holiday including bank holiday

Job Types: Full-time, Permanent

Similar jobs

Similar jobs