Project Delivery Manager, Telecoms

Recruiter
Peoplecom Ltd
Location
Wakefield, UK
Salary
Competitive
Posted
06 Sep 2019
Closes
06 Oct 2019
Ref
1201154980
Contract Type
Permanent
Hours
Full Time
provisioning telecommunications "provisioning manager" broadband manager "technical support" Project "project manager" prince delivery

Project / Service Delivery Manager for a major UK telecoms company

Up to £34,500 base plus 10% bonus and benefits

Wakefield

We are currently recruiting for a Customer Provisioning/Delivery Team Manager to join our busy Customer Operations team in Wakefield. In this role, you will be responsible for ensuring the delivery of business requests and service faults are completed/resolved in a timely manner whilst maintaining a high quality of service.

More specifically, you will be responsible for;
  • Coordinating and leading your team
  • Responding to urgent issues
  • Supporting the training and development of your team
  • Using performance management techniques to monitor and demonstrate achievement of SLA's and to lead on improvement
  • Acting as a senior point of interaction with partners and suppliers
  • Contributing to the overall management and continuous improvement of service operations
  • Managing all direct reports in line with HR policies and guidelines
  • Managing ad hoc projects and undertaking additional tasks to ensure timely service delivery
  • Complying with all security and health & safety company policies

To be successful in your application you will be able to demonstrate previous team leadership experience within a busy and challenging environment. You will be results driven with the ability to be flexible and adaptable in your approach.

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