Assistant Store Manager

Big Yellow Self Storage Company
North Kensington, UK
11 Aug 2019
10 Sep 2019
Contract Type
Full Time
Role: Assistant Store Manager / Location: North Kensington / Salary: £23,940
/ Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

How you can make a difference
Are you a people person looking to make a real difference? Do you have a "lead by example" management style? Are you driven to exceed targets? At Big Yellow/Armadillo, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It's crucial that you'll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as 'people people', so if a customer looks like they want a cup of tea, get the kettle on.

Using your brilliant people skills, you'll determine what our customers' situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.

What we would like from you
We love a bit of get up and go, so don't be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
  • Provide the highest standards of customer service, in person, via email or phone
    Maximise sales at every opportunity through promoting the products and services available
    Be confident and comfortable negotiating day to day
    Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
    Propose ideas for local marketing and assist with recruitment where necessary
    Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
    Take a flexible approach to working as part of a team or individually
    Take an equal share of responsibility by being a key holder and opening/closing your store
    Coach and develop your sales advisors
    Support your store manager in all aspects of running your store
    Support your store manager to grow and develop your business

Our ideal Assistant Store Manager will demonstrate
  • A "can do" attitude, not afraid of getting stuck into your work
    Management experience demonstrating a lead by example attitude
    Strong listening skills with a genuine desire to help others and learn
    The ability to problem solve whilst building rapport with customers and colleagues
    Excellent prioritisation skills and ability to make decisions
    Enthusiasm and consistency with the ability to work alone or within a team.
    Hunger to improve and learn new skills and a flexible approach to your working hours

What we give back to you
At Big Yellow/Armadillo we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
  • Competitive rates of pay reviewed on an annual basis
    Monthly and quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
    Additional day off for your Birthday
    Holiday entitlement increasing with service
    Training and support to help you develop a great career with us
    Great pension and Sharesave scheme
    Social events throughout the year
    Family friendly policies to include enhanced maternity, paternity and adoption packages
    Free on -site parking
    Cycle to work scheme and gym discounts
    Vouchers for life events
    Day off to volunteer for one of our charity partners

A bit about us

Voted the Sunday Times 100 Best Companies to work for It's a great time to join Big Yellow/Armadillo. Founded in 1998 we provide secure and modern self-storage for homes and businesses whilst working hard to create an environmentally sustainable business. We now operate from a platform of 99 stores, including 24 stores branded as Armadillo Self Storage. We are constantly adding to our portfolio and are certainly a secure Company to work for.

We also recognise the importance of supporting local community projects and charities through fundraising and donating free storage space. Our recently launched Big Yellow Foundation supports charities helping vulnerable people to find employment.

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