Quality Manager - Manufacturing

Recruiter
On Target Recruitment
Location
Farnham, UK
Salary
Competitive
Posted
11 Aug 2019
Closes
02 Sep 2019
Ref
1225903496
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
The Company:
  • You will be part of a Global specialist in the design and manufacturer of process control instrumentation
  • Client has a well established and diverse customer base ranging from global PLCs to start-up ventures
  • Customer focused culture with local support
  • Our tailored manufacturing solutions maximising our customer profits
  • Agile and flexible in meeting the needs of customer business models
  • Client has a strong customer focus and support network

The Role:
  • We are seeking an experienced Quality Management professional with extensive experience in an SME engineering, manufacturing environment
  • Reporting to the Finance Director you will take responsibility for our Quality Department at our multiple facilities and be part of the International Management Team
  • As the Team is small the position will also support the Supply Chain and Operations Managers with their duties in areas of the job holder expertise and in times of peers being absent
  • The industries that we serve are highly regulated and require strict discipline and adherence to agreed manufacturing principles. A high degree of integrity will be required
  • You must be committed to quality of output, on time delivery, efficiency, and continuous improvement and cost conscious. You must have clearly demonstrable experience of a similar role in a heavily regulated industry. Experience of small batch manufacture with rigorous traceability is essential. The role will afford plenty of freedom (with accountability)
  • To maintain and continuously improve the Quality Management and Regulatory Compliance Systems throughout
  • Working with the Supply Chain Team to support the process of supplier selection, maintenance and approvals, establish and maintain supplier audit and development programs where necessary in order to improve quality, OTD and save costs, includes support of maintaining supplier tooling held by suppliers that is owned by Delta
  • Secure acceptable corrective and preventive actions from suppliers as a result of non-conformance, verifying that the supplier has adequately identified the root cause
  • Establish and maintain internal and supplier performance metrics in order to determine the quality performance and to recognise improvement opportunities
  • Support the investigation of customer complaints; to ensure that each event is promptly investigated with corrective action identified; to identify a course of action designed to accomplish a satisfactory resolution for both the customer and Delta
  • Establish and maintain internal audit programmes to ensure maintenance of the regulatory and quality systems including nuclear
  • To anticipate and meet new quality and regulatory developments affecting the business
  • Support new product developments making sure that relative regulatory and quality requirements are taken account of and are clear at the front end of the project/process, and then throughout the design phases and into Production and then post launch. This could at times also include involvement with Engineering Change, FMEA, etc
  • The department is responsible for controlling and managing concessions, FAIR's, define Inspection criteria, and processes ensuring that it is efficient, provide Quality Plans when required
  • To work with Supply Chain and Engineering to help create and implement Direct To Line supply for Production and Intercompany Materials/Products
  • Support inward missions and customer inspections
  • Manage advice recall or major product/customer related incidents
  • Lead quality improvement initiatives in the company
  • Manage the customer concern and internal quality concern actions

The ideal Person
  • Excellent written and spoken English, good communication and presentation skills
  • At least 5 years' experience in a similar Quality Assurance & Regulatory role
  • Be familiar in managing surveillance and compliance audits for company certification
  • Be a qualified Lead Auditor (CQI Membership) and familiar in scheduling/undertaking internal and external system audits, capable of monitoring corrective and preventive actions identified during audits, be able to provide support to process owners and where necessary facilitate gap analysis and support in implementation of remediation as required. And to then help in confirmation of effectiveness of the changes
  • Experience of successfully liaising with an external supply base
  • Be innovative and creative with regard to identifying solutions to problems and also improving existing systems and processes
  • Ability to provide clear, concise and comprehensive verbal and written reports to all levels
  • Ability to liaise and negotiate with others in the pursuit of goals
  • Be able to work with others, providing support and constructive ideas in addressing problems
  • Self-motivated and well organised Flexible and adaptable. Computer literate. Able to interact with customers in a manner that exceeds their expectations and delivers real customer service and provides fair and timely resolution to all complaints
  • Hold a driving license and be willing to travel abroad for up to two weeks per month
  • A working knowledge and understanding of ISO9001
  • Health, Safety and Environmental experience
  • Experience of working within a global supply base
  • Hands on ability to deve

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