Store Manager

Molton Brown
Exeter, UK
02 Aug 2019
02 Sep 2019
Contract Type
Full Time
Molton Brown is Kao's prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.

At Molton Brown, we are as passionate about our customer experience as we are about our fragrances.In 2018 we invested in a total refit of our Exeter based store and are now looking to hire a new Store Manager for a fixed term contract for 1 year. We are seeking a dynamic and passionate individual with excellent customer service skills and a love of beauty and are open to applications from those with Store Manager or Assistant Store Manager experience in retail who would like to continue to develop their career or transition in to a growing luxury brand.

At Molton Brown, customer experience is at the forefront of everything we do (hand and arm massages are a customer favourite!) and we are seeking a Store Manager with both creative panache and an entrepreneurial approach to sales. You will have the vision to harness the power of our products and inspire our loyal customers both in terms of in-house eventing within store and also seize the opportunity to promote and connect with local corporate networks to share the delight in the luxury experience synonymous with our brand. You will be an innovative and creative leader and confident people manager who can drive eventing in store and bring theatre to the customer experience. We are seeking someone who can take inspiration from our brand, your customers, perhaps even a key ingredient in one of our fragrances and bring to life events that will delight and enthrall. While working your own brand of magic, you will train and develop your team members and inspire them to truly personalise their experiences with customers. The opportunity for you at Molton Brown, distinguishing itself from other retail brands, is the chance for you to bring your own unique personal brand to the table and work innovatively and in synergy with ours.

As the Store Manager you will of course possess great communication and management skills and be able to motivate and develop your team. On a day to day operational level you will actively drive and contribute to the sales and profitability of the store whilst also identifying high potential within your team and ensure that both you and they are valued and given training opportunities and scope for future progress and development. We pride ourselves on creating an environment where every individual is recognised and your personality can truly shine. As a key member within the store management team, you will be able to make a true impact on the success of trading.

Sales and profit
  • Drive and achieve store sales, KPI's and profit and commercial targets
  • Analyse store performance, reviewing sales information and all relevant KPI's to maximise business opportunities
  • Ensure sales opportunities are maximised through ongoing communication and monitoring of KPI's and effective coaching
  • Have a full working knowledge of P&L reports to increase potential store profitability
  • Manage payroll effectively to optimise productivity and efficiency
  • Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark
  • Ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

Customer service excellence
  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills
  • Be a brand ambassador and role model for the team
  • Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Product knowledge
  • To attend product training and any subsequent refresher training offered
  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc

Leading and developing the team
  • Support and deliver in store training to develop the team and meet the needs of the business
  • Recruit and identify potential talent to build a strong team
  • To recognise and identify potential development areas within the teams performance to coach and grow individual skill base and increase retention
  • To effectively manage poor performance

Policy adherence
  • To be accountable for the adherence and implementation of company policies and procedure
  • Contribute to the health and safety of others and yourself by following safe working practises
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to

Store environment
  • Ensure consistent delivery of housekeeping and presentation standards throughout the store
  • Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and the stock room
  • Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard

Additional duties
  • To carry out any other duties that is reasonably requested
  • To support in other Molton Brown locations when the business needs dictate

Experience & Qualifications
  • Minimum of 2 years retail management experience
  • Experience within the beauty environment highly desirable (passion for beauty essential!)
  • Flexibility in working arrangements
  • Ability to travel within reasonable distance if required

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