CRM & Billings Support Team Leader

Timely Recruit
Manchester, UK
02 Aug 2019
09 Sep 2019
Contract Type
Full Time
Role:CRM & Billing Support Team Leader


Salary:£35 000 - £40 000


Timely Recruit is recruiting for a CRM & Billing Support Team Leader due to rapid growth of a market leading technology and services company to the Utilities and Energy industry.


Job Purpose:

The CRM & Billing Support Team Leaderwill be responsible for managing the team that will be responsible for operating the support service within the billing team, providing leadership and direction to them as and when required. Provide subject matter expertise in energy industryCRM & billingto the support team and to clients. Ensure that client application systems, are upgraded, maintained and supported in order to achieve the contracted Service Level Agreements and deliverables. Communicate regularly and effectively with clients in regards to their support service and software updates.

Why join this business:

·An opportunity for constant learning curve hence,self-development andtechnical skills in particular are ensured.

·Interactive and comfortable working environment.

·Utility field is an innovative and continuously expanding market.

· Working with an innovative team of technocrats.

Summary of main duties and responsibilities: Energy and Utilities

·Ensure that CRM & billing System is supported in line with the client's contract and internally agreed standards. Manage the support team to deliver the CRM & billing System support service.

·Undertake CRM & billing System application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.

·Ensure problem prevention methods are continually applied to improve service levels and keep costs in line with projections.

·Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain the CRM & billing System application, and to investigate and resolve application-related incidents.

·As necessary, liaise with internal teams to ensure CRM & billing System application-related incidents and problems are resolved in a timely and professional manner.

·Manage internal resources and co-ordinate with Client resources as required to achieve incident resolution.

·Review and where appropriate authorise hot fix releases.

Analyse data from systems and produce technical and business reports for consumption by departmental managers and team leaders.

·Represent the support service in transition of new client implementation projects into live support.

Qualifications, Attributes and Experience

You must possess:

·Experience of working with a customer CRM & billing system

·Experience of market participant interaction / dataflow management in the energy industry

·A sound understanding of applications and data security

·A sound understanding of technical IT issues to enable discussions with internal and external technical specialists

·A sound understanding of applications and data security

·Extensive experience planning, installing, maintaining, and supporting business applications

·Experience of market participant interaction / dataflow management in the energy industry

·Demonstrates confidence in their position and in leading teams

·Ensures that decisions made are the right one for the customer and for the business however unpopular they might be

If you meet these requirements and are interested to discuss the role, Please APPLY NOW!

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